In this post, I want to touch on the subject of email programs again. Many people prefer to use a mail client instead of using the web mail interface. And there are obvious reasons for this.
Setting up a connection between the program and the mail server is quite simple. Earlier in my blog posts, I mentioned setting up a free outlook express email client to connect to Yandex mail, as well as connecting outlook 2010 to Yandex. These notes also go into some detail about the benefits of using email clients.
Mail programs have one great feature that I want to talk about now. This feature is very useful if you want to be sure that your email message was delivered to the recipient and the recipient read it.
The delivery and readout information can be customized in two different ways.
Setting up notifications for each letter separately
To set up a notification for a specific letter, you need to:
1.create message in outlook 2010
2. Go to the Options menu
3. In the Tracking command group, select the checkbox of the required option.
3a. Notify delivery if you want to know that a message has been successfully delivered to the recipient's mail server
3b. Read notification if you want to know that your message has been read
Setting up notifications for all messages
If you want to enable delivery and read receipts for all your messages, follow these steps:
1. Go to the File menu and select Options. The outlook options window will open
2. Select Mail
3. Scroll down to tracking options
3a. Select the DSN checkbox to receive confirmation that the email has been delivered to the recipient's server.
3b. Check the Read Receipt checkbox if you want to receive read receipts for your messages.
A fly in the ointment
I want to warn you in advance that not all mail servers support delivery notifications. It depends on the settings of a particular server. Most mail systems support this useful option though.
I have recorded a special video showing how to enable delivery and read receipts in outlook 2010. Watch this video to learn more about how notifications turn on and how they work.
I wish you a pleasant viewing!
Outlook 2010 is a very powerful program for handling large volumes of mail. It has built-in rules-based mail distribution mechanisms. The user-friendly graphical interface allows you to mark letters with different colors, thereby creating categories. Also in outlook 2010 it is very convenient to create and store your contacts.
This is just a small list of outlook 2010 features. In future notes, I will tell you more about this program. Keep for updates.
I wish you success and see you soon!
P.S. Did you understand everything? And what is not clear or what else do you want to know?
Write your questions in the comments.
To receive new posts as soon as they appear on the blog, subscribe to the site's newsletter and twitter feed in the subscription panel on the right.
E-mail administrators who work directly with users are well aware of how they take care of the delivery of their messages and, most importantly, read receipts. It is common to send all outbound DS / READ messages, and create an Outlook rule to copy the notifications to a special folder. If the recipient does not answer for a long time, then a read receipt is sent forward and the question: "Well, when will you answer?"
With such caring users, problems usually do not arise, because they are used to controlling everything themselves and with a properly functioning mail system they do not ask unnecessary questions.
Problems arise with users who rarely need to know the state of the letter. It is from them that there are frequent requests that the letter was not delivered to the recipient. In 99% of cases, it was delivered, the recipient simply does not answer.
In order to reduce the number of such requests from users in Microsoft Exchange 2010, the user can control the status of messages himself.
For example, in OWA, you can select a sent message, right-click, and view the delivery report.
The report looks like this. 
This means that the message is still in the queue. 
This means that the message was successfully delivered to the recipient's external server and in most cases reached the recipient.
There will be similar functionality in Outlook 2010, but I haven't tested it yet.
And also the user can check the status of sent messages via ECP.
I think that it will take a long time to convince users that they will be able to see the status of messages themselves, but sooner or later they will stop bothering admins about simple delivery problems.
In Microsoft Outlook, you have the ability to track the progress of delivery of messages you send and their reading by the addressees, receiving a notification about the delivery or reading of each message. Then the content of the notification is automatically written to the tab Tracking the original message in the Sent Items folder. Can be set to automatically remove notifications from Message list... The Message List is the right side of the main Microsoft Outlook window and displays the contents of the selected folder.
Change the rules for marking messages as read
- On the menu File select team Parameters and then a tab Additionally;
Reading Areas next to the message list.
Hide the message header
- On the menu View highlight item Sort by and then select the command Customizable.
- Hide headers and footers.
Hide headers and footers.
View command Reading area, and then click the option to the right or bottom.
Reading area on the menu View and click Turned off.
Reading Areas
Change the look and functionality of the reading area
To change the rules for marking messages as read:
- On the menu File select team Parameters and then a tab Additionally.
- Click the Reading Pane button.
- Select the options you want.
To quickly bring up the context menu for the reading pane, right-click on the border Reading Areas next to the message list.
To hide the message header:
- On the menu View highlight item Sort by and then select the command Customizable.
- Click the More Settings button.
- In the Reading Pane box, select the check box Hide headers and footers.
To display message headers, uncheck Hide headers and footers.
To change the position of the reading area, choose from the menu View command Reading area and then click the option On right or From below.
To turn off the Reading Pane and see most of the message list, select Reading area on the menu View and click Turned off.
To resize the reading area, position the pointer over the left border Reading Areas, and then when the cursor changes to a double-headed arrow, drag the border to the right or left.
By default, Outlook blocks external content such as links to pictures or sounds in incoming HTML messages. These links in the original HTML code are associated with an external Internet address. When you open or view a message, the computer downloads external content so that you can display a picture or play a sound. Sometimes, spam senders use external content downloads to check if an email address is active and add that address to a mailing list. Except for the options set in the dialog Reading area(on the menu File select team Parameters, go to the tab Additionally and click the "Reading Pane" button), changes in the Reading Pane cannot be made for all folders at the same time, but must be made for each folder separately.
Viewing messages
As they say, well, where can we go without it. Actually, to view the first three lines of messages in the main window of Microsoft Outlook, just select from the menu View command Autoview... To view the first three lines of unread messages only, in the menu View highlight items Sort by and Current submission and then select the command Change current view... Click the More Settings button and click the radio button Unread elements.
Also in Outlook, you can view the contents of any item in the Reading Pane. In particular, it is possible to read the contents of elements, open attachments, follow hyperlinks, use voting buttons, view follow-up information in the information panel Details panel... The details pane is an area at the top of a message, appointment, contact, or task window. It contains information about whether a message was replied to, whether a message was sent, the connection status of a contact using instant messages, and so on.) And how to respond to meeting invitations.
On the menu View select team Reading area and then the Right or Bottom option. To hide the reading pane in the menu View select team Reading area, and then click the Disabled button. When reading a message in the Reading Pane, double-click the name in the From, To, or Cc field to get email information for a name.
Reading regular text messages
If you suspect that HTML messages might contain viruses, you can configure Microsoft Outlook to automatically display opened messages in plain text format. However, this does not guarantee complete protection against viruses or scripts. Scripts are executed without pre-compilation in e-mail messages.
- On the menu File select team Parameters and then a tab Settings.
- Click the Email Options button and check the box next to Read regular letters as plain text... To include digitally signed messages, check the box next to Read digitally signed emails as plain text.
When reading digitally signed messages in regular format, the digital signature will not work. The message can be read, but verification of the signature to determine the sender and the authenticity of the message will not be possible. If you want to view the text message in its original format, go to the dashboard and select either Display as HTML or Display as Rich Text (RTF).
Mark messages as read or unread
Unread message headers appear in bold in your Inbox. The number of unread messages is displayed next to the folder name in the Navigation Pane.
To manually tag messages:
- Select the messages you want to change:
- to select adjacent elements, click on the first element, press and hold the "Shift" key, click on the last element;
- to select elements that are scattered, press the "Ctrl" key and, while holding it, click on the required elements;
- to select all items, on the Edit menu, choose Select All.
- On the Edit menu, do one of the following:
- to mark the message as read, select the command Mark as read;
- to mark the message as unread, select the command Mark as unread;
- to mark all messages in a folder, select Mark all read.
You can simplify the selection of specific items by changing the current view (Views are used to view the same data in a folder in different order and in different formats. There are standard views for each folder. You can also create your own views.) For example, if you want to find all messages with one subject, open the folder containing these messages, select from the menu View command Sort by and then the command Thing... Select the desired messages in the view.
If a message that has been replied to or forwarded is marked as unread, its character is still displayed as an open envelope. However, when sorting, grouping, and filtering, it is treated as unread.
To automatically tag messages in the Reading Pane:
- On the menu File select team Parameters and then a tab Additionally.
- Click the Reading Pane button.
- Check the box next to Mark as read when viewed in the Reading Pane, and then enter a number in the Mark as Read in n Seconds box.
Change how read receipts are processed
- On the menu File select team Parameters.
- Click the Tracking Options button.
- Perform one of the following actions:
- send read receipts when requested - check the radio button Always send a response;
- refusal to send notifications when they are requested - set the radio button Never send a reply;
- enable notification of a request for a read receipt - select the radio button Ask before sending a response.
Choosing what to do after moving or deleting a message
- On the menu File select team Parameters.
- Click the Mail Options button.
- In the After moving or deleting an open item list, select the desired action.
- Check or uncheck the box next to Close original message when replying or forwarding.
Receive notifications when messages have been delivered or read
To set up receiving notifications for all messages:
- On the menu File select team Parameters.
- Click the Mail Options button.
- Click the Tracking Options button.
- Check the box next to Read Receipt or Delivery Receipt.
To configure receiving notifications for one message:
- In the message box, click the Options button.
- In the Voting and Tracking Options group, check the box next to Notify me for this message or Notify me that this message was read.
A DSN confirms delivery of an email message to the recipient's mailbox, but does not guarantee that it has been viewed or read. A read receipt confirms the opening of a sent message.
In Outlook, the recipient of the message can refuse to send read receipts. There are other scenarios in which read receipts are not sent, for example, if the recipient's email program does not support read receipts. There is no way to force the recipient to send a read receipt.
Request read and delivery receipts for all sent messages
Track one message
Track Acceptance Receipt Responses
Open the original message sent with a delivery request or read receipt. This message is usually found in the " Sent ".
In the tab message in Group Show press the button Tracking.
Note: Tracking is not displayed until at least one receipt has been received. After receiving the first check in your mailbox, it may take several minutes before the button track will be available.