Your personal account gives users of the Aliexpress website a lot of opportunities for comfortable shopping and tracking of goods. Your personal account will contain all information regarding your activity on the site. Here you can find information regarding your orders and communicate with sellers. Now let's take a closer look at how to enter the account and what functionality it has.
Getting to know your personal account on Aliexpress
All users with an account in Aliexpress have their own personal account. In order to log in, after entering your credentials, you need to click “My Aliexpress” in the upper right corner.
In your personal account you can
- Your orders will be reflected first in the item called “My Orders”;
- Then comes the “Message Center”, which contains correspondence with sellers;
- Then there is an item reflecting your favorite sellers and priority products, which you can add to the list for their subsequent detailed study. By using this function, you increase your opportunities to purchase goods at reduced prices, since the sellers themselves often look through user lists and can offer good discounts on the goods in them;
- The next item will be “My Coupons”. Here you will find information about all the discount coupons you have. Some of them will be valid for all products, while others will be valid for the products of a specific seller;
- In the top menu you will find the “Cart” item. Here are all the products you have selected, awaiting further ordering;
- The “Help” item located at the top allows you to contact the support service so that if problems arise, they can be quickly resolved.
Problems logging into your personal account
It happens that when you try to log into Aliexpress, your personal account does not open. The following reasons may contribute to this:
- Problems with the site. In this case, all that remains is to try to log in later;
- Carrying out technical work, including updates. In this situation, you need to wait for them to complete and try to enter again;
- The browser you installed is running slowly. First of all, you need to clear the cache and cookies, and for Opera you can try turning on the “Turbo” mode. If this does not help, you can try logging in from different browsers;
- Your antivirus may also not allow you to log in. To resolve this situation, you need to add the site to the list of trusted sites;
- Also, do not exclude the possibility that you are simply entering the password incorrectly. If you can't remember your password, simply change it.
So, if it doesn’t open your personal account, try applying all of the above.
What am I supposed to do?
Why can’t I log into my Personal Account, profile, my page, My Aliexpress orders from my computer, although the password is correct: possible reasons
All Aliexpress users sooner or later encounter problems logging into their Personal Account. The table contains possible reasons for the incorrect operation of sections of the Aliexpress website and the algorithm of user actions in each individual case.
You can find detailed information about the Personal Account section of the site by clicking on.
| Possible reason | User Actions |
| Problems with the site. |
Wait 2-3 hours. If you wish, write a message to the site support service. |
| Engineering works. | The site administration always notifies you about the time of technical work. Carefully study the information on the main page of the site. |
| Website update. | Wait 1-2 hours. |
| Problems with the browser installed on your computer. |
Change device. For example, try accessing the required section of the site from a smartphone or tablet, rather than from a desktop computer. Try using a different browser. Enable Turbo mode if you work with Opera. Clear cached files and delete cookies. Try logging in again using incognito mode. |
| The site is blocked by the antivirus installed on the user's device. | Enter the Aliexpress website into the so-called trusted zone. The algorithm for creating a Trusted Zone is described in the Help section of your antivirus. |
|
The browser remembers the incorrect password and enters it automatically. The user enters an incorrect password. |
Even if you are sure that you are entering your username and password correctly, protect yourself and check: Input language; Caps Lock button, etc. After verification, enter the data again. |
Additionally, you can use the following methods:
- Log in through Alibaba's main website;
- log in through any of the social networks to which your Aliexpress account is “linked”;
- try logging into your personal account through the You watched recently function.
I can’t log into my Aliexpress account: browser problems
Your actions in case of problems with the browser are described in the previous part of the review.
I can’t log into my Aliexpress account: errors when entering my password
Check:
- input language;
- Caps Lock button
As a last resort, activate the function Forgot your password
I can’t log into my Aliexpress account: possible account blocking
The table describes all possible reasons for blocking access to a section of the site Personal Area.
| Reason for blocking | Explanations |
| The account remained unconfirmed. | Check your email and follow the link that the site service provided to you. |
| Checking information. |
As a rule, the administration notifies of its actions. The notification letter arrives by email or appears as a pop-up window when you log into your personal account. As a result of the verification, the administration may request additional information about the buyer whose account is being verified. |
| Frequent change of payment methods. | The site administration is very careful about customers who use several bank cards and web wallets to pay for their purchases. |
| Low buyer rating. | Don't forget that both sellers and buyers have ratings. The lower your customer rating, the more questions the trading platform administration has for you. |
| Frequent orders without further payment. | There is an opinion among Ali's customers that delaying payment for an order may prompt the seller to provide an additional discount on the product. However, if this situation is repeated from order to order, the system automatically adds the account to the list of unreliable ones. |
| Frequent opening of disputes. | Before entering into a dispute, carefully check all your arguments. If a dispute is opened out of the blue without confirmation of the seller’s guilt, the administration reserves the right to block the account. |
| Paying for an order using someone else's payment card. | Even if this is the card of your close relative, the Aliexpress administration does not know about it and this is a reason to block your account to avoid problems. |
| Working with seller Ali outside the trading platform. | Avoid such situations, even if the seller himself suggests them. This is a direct violation of the rules of the trading platform. |
If your account is blocked without the possibility of recovery, you will have to open a new one. However, please note that the system will check your IP address and if it matches the address of a blocked account, all your efforts will be in vain.
Why can’t I log into my account from my mobile phone on Aliexpress?
Possible reason:
- application malfunctions;
- engineering works;
- unstable operation of the mobile network;
- incorrect login or password entry.
How to log into Aliexpress in Russian if you forgot your password?
- Go to the main page of the site, open the My AliExpress menu and activate the button To come in.
- In the window that opens, activate the line Forgot your password and follow the system prompts.
Login window to your personal account on the Aliexpress website AliExpress is an excellent service for ordering goods online. Unfortunately, situations arise on the Internet when problems and errors prevent you from accessing the site. In this article we will look at what to do if you cannot log into AliExpress.
Password recovery
If you cannot log into AliExpress using your username, then most likely you have forgotten your password. The password recovery procedure on AliExpress is not particularly difficult. When you enter the site, you are asked to fill out the “Login” and “Password” fields. Under the “Login” field there is a link “Forgot your password”. Follow it, there you will be asked to enter your e-mail, to which they will send a link to change your password. After this, you need to complete the login procedure again, with a new password.
What to do if access is denied?
There are various reasons why access to a site is closed. This may be due to:
- goods of inadequate quality were found on the site and it was blocked by Roskomnadzor;
- technical work is underway on the site;
- the site is being updated;
- some problems have arisen.
These problems usually resolve within a couple of hours. True, sometimes it takes longer than usual, but in any case these problems will be fixed.
Additionally, the problem may be with your browser. To check if this is the case, try:
- Access the site from a different browser. If so, then most likely you need to update your browser.
- Enable turbo mode. If your browser is too slow, sometimes this can help.
- Access the page from another device, for example, from a mobile device. If everything works, then the problem is in the computer.
- Clear cookies and cache. Sometimes the reason for a slow browser is that it is too cluttered with unnecessary files.
Why can't I log into my personal account?
It also happens that the site works perfectly, but for some reason you can’t log into your personal account. The most likely reason for this is updates to the site. In this case, it is better to wait a while.
Also, the reason often lies in your antivirus. An antivirus program may consider the resource malicious and not allow you to access it. Try disabling your antivirus and logging into your personal account again.
Sometimes the problem is simple: you simply type your username or password incorrectly. Carefully check the layout of your keyboard, make sure that the desired language is set and Caps Lock mode is not enabled. To make sure you are typing it correctly, type the password in a text editor.
As a last resort, request a password reset. Even if you are sure that you are typing the password correctly, there are situations when users change the password and then forget about it.
If this does not help, write a letter to support with a detailed description of the problem.
Account blocking
If, when you log in, you see the following message: “Your account is temporarily unavailable due to security reasons,” then your account has been blocked. What to do? First you need to figure out whether it is your fault that your account was blocked or not.
The main reasons for blocking an account are:
- Lack of timely confirmation of your account. If a user has not followed the link sent to him by e-mail within three days and has not confirmed his account, he is blocked.
- Suspicion of fraudulent activities. This happens when the user is suspected of paying with other people's bank cards, other people's wallets, or other actions that are illegal.
- Frequent participation in disputes. If a user constantly tries to challenge the quality of a product and receive compensation, even when there are no justified reasons for this, the administration can block him.
- An attempt to bypass the system. In the event that a user attempts to conduct a transaction bypassing the AliExpress service and negotiate with the seller directly, the administration blocks the user.
What can be done in this situation?
If fraudulent activity has occurred, it is no longer possible to restore the account. All that can be done in this situation is to register again, using new data, including full name, and a different IP address. If the AliExpress administration establishes a connection between a blocked account and a new account, the latter will be blocked without explanation.
If you know that you have not committed any fraudulent activity, rest assured that you will have access to your account. If you went to the site and saw a message about blocking, and below you noticed the link “appeal for account reactivation”, this means that the blocking is temporary or erroneous, and you can restore access.
To speed up recovery, write to support and explain the situation to them. In any case, if there were no fraudulent activities behind you, then you have nothing to worry about.
For more information about blocking an account and what to do in this case, watch the video:
Why can't I log into AliExpress from my mobile phone?
If you are having trouble logging into the site from your cell phone, it may be due to a problem with the mobile version. Here the situation is identical to the situation with problems in the computer version: all you have to do is wait until the problem is fixed.
Don't forget to check your internet connection: mobile networks are very unstable, and it's possible that you've just lost your network temporarily.
Otherwise, problems with the mobile version are similar to problems with the computer version: for example, errors in login or password. Carefully ensure that all information is filled out when entering the site.
Why can't I log into AliExpress from VKontakte or Facebook?
For convenience, you can link your AliExpress account to the social network VKontakte or Facebook. In this case, you will be able to access the site by logging in through a social network. In addition, you can find the official AliExpress community and, by browsing catalogs directly in the community, immediately add the products you are interested in to your cart.
If you cannot access the site through a social network, pay attention to what caused the problem. Perhaps the problem is in the site itself, and the problem lies in one of the reasons already mentioned above. If the problem is with a social network, check to see if you have changed the password to your account. Try going to your VKontakte/Facebook page - your page may have been blocked or deleted.
If everything is fine with access to the page, write to support.
To summarize, we can say that in most cases, access problems are resolved within a few hours. If just yesterday you did not have problems with access, and you are sure that you did not perform any actions for which your account could be blocked, most likely the problem lies with the site itself and will be resolved in the near future.
In case the problem still cannot be solved, and you did not find the answer to your question in this article, write to technical support. But it’s better to contact an English-speaking one and in English: this way you are more likely to be understood. Russian-speaking technical support employs people for whom Russian is not their native language, and it will be difficult for them to understand you. If you don't know English well, use a translator. Just before sending, try to translate the text into Russian again: if the general meaning is clear, feel free to send.
The article describes possible reasons why a user cannot log into his account on Aliexpress.
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Popular Chinese online store " Aliexpress» is constantly being improved, offering users new conveniences. But often clients complain that they cannot, for example, log into their “ Personal Area" Online.
In today's review we will talk about possible reasons why users do not have access to " Personal account» in the online store « Aliexpress» from your phone and computer, even if you enter your login and password correctly.
For what reasons is access to the “Personal Account” on “Aliexpress” blocked if the password and login are entered correctly?
If you believe many reviews, then many users at some point cannot log into their account (and, therefore, “ My orders") on " Aliexpress”, while they claim that they enter the password correctly several times. Below we will provide a list of all the possible reasons that could contribute to this, as well as give some tips to solve the problem in each case. All basic information will be presented in the table.
| Reasons why access to your account on the Aliexpress website may be closed | Ways to solve the problem |
| Problems with the online store | Do not access the site for 2-3 hours, then try to log in again. In some cases, you can write to the technical support of the online store (in English) |
| The online store is being updated | Do not access the site for 1-2 hours, then try to log in again |
| Problems with the browser through which users access the site |
|
| The antivirus program installed on your device is blocking access to the online store website | In your antivirus program, add the site to the list of trusted sites. Find out how this is done in " Help» antivirus |
| The browser is configured to remember passwords for logging into websites, but the user initially entered the wrong password | When entering your password, check that your keyboard layout is configured correctly and that " Caps Lock» |
| Preventive maintenance will be carried out on the site | The online store always notifies about technical work on the site and the time it takes to carry it out |
We can also advise you to try logging in to the site using this link, or logging in through social networks if you have previously linked them to your account.
Aliexpress blocked my account. What to do?
One of the reasons why you cannot log into your account on the site " Aliexpress", may block your account. Below we provide a table explaining the possible causes of blocking and how to solve them.
| Reasons why your account may be blocked on the Aliexpress website | Ways to solve the problem |
| Account not activated after registration | Go to your email box, if you receive a letter from the site with an activation link, then follow it. If the deadline for activating your account has expired, please register again. |
| Information is being verified | The online store sometimes requests additional information from users. As a result of this, the user should receive an email from the store and provide the required information |
| The user often changes payment methods | An online store may be suspicious of individuals who frequently use different web wallets or bank cards. Try to use one card and one wallet |
| The rating is available not only for sellers, but also for buyers. If your rating has fallen low enough, this may raise questions from the site administration. Try to be more active in the online store | |
| Multiple payment refusals when placing orders | If you delay paying for your order too often in order to get a discount from the seller, your account may be blocked. Pay for orders immediately |
| Systematic opening of dispute | If you open a dispute in an online store, always justify your demands for a refund. Don't open disputes if you don't have any evidence |
| Paying for orders using a card other than your own | All orders must be paid with a bank card belonging to you. If the card is issued even to your children, parents, brothers or sisters, then you may be blocked |
| Trade transactions with sellers outside the online store | Try to buy goods from sellers on " Aliexpress" only within this online store, otherwise you and the seller may be blocked |
Of course, if your account was blocked without any possibility of getting it back, then you will not be able to restore it. You will have to register a new account. But keep in mind that if you access the site under exactly the same IP by which your old account was blocked, then you will also not be able to log into your “ Personal Area».
Reasons why a user cannot log into “Personal Account” on “Aliexpress” from a phone
Problems logging into your account on " Aliexpress"may also occur when working on a mobile phone. Possible reasons:
- Maintenance work is being carried out on the site
- Problems with the mobile application
- Problems with the mobile Internet
- Incorrect login and password entered
I can’t log into my profile on “Aliexpress” in Russian because I forgot my password
Almost all Russian-speaking users prefer the version of the site " Aliexpress» in Russian, since, among other things, in this case all prices for goods are indicated in rubles. But what if you forgot your password and can't log into your account? In this case you should:
- Go on the website " Aliexpress", click on " To come in»
Why can’t I log into my Personal Account on Aliexpress, although I enter the correct password? What to do if I can’t log into my Personal Account on my page, My Orders, Profile
- In the new window, click on the item “ Forgot your password?» and then follow the system instructions
Why can’t I log into my Personal Account on Aliexpress, although I enter the correct password? What to do if I can’t log into my Personal Account on my page, My Orders, Profile
Video: If Aliexpress blocked your account. What to do?
AliExpress, unfortunately, can not only please with good products, but also disappoint. And we’re not just talking about defective orders, quarrels with sellers and loss of money. One of the possible problems in using the service is the banal inability to access it. Fortunately, for every problem there is a solution.
AliExpress is constantly evolving, so the structure and appearance of the site are regularly updated. The variety of improvement options can be enormous - from the banal addition of new product categories to catalogs to optimizing the address structure. Especially in the latter option, users may encounter the fact that going to the site using old links or bookmarks will take them to an old and non-functional account login page or to the site in general. Of course, the service will not work in this case. A similar problem has already occurred several times when the creators of the service globally updated the site and account login procedures.
Solution
You should re-enter the site without using old links or bookmarks. You will need to enter the name of the site into the search engine, and then follow the resulting result.
Of course, after the update, Ali validates new addresses in search engines immediately, so there shouldn’t be any problems. After the user verifies that the login was successful and the site is working, it can be bookmarked again. The problem can also be radically avoided if you use a mobile application.
Reason 2: Temporary resource inoperability
AliExpress is a large international service and millions of transactions are processed here every day. Of course, it is quite logical to assume that the site may simply crash due to an excessively large number of requests. Roughly speaking, the site, for all its security and elaboration, may fall under the influx of buyers. This situation is especially common during traditional sales, such as Black Friday.
It is also likely that there will be a temporary disruption or complete shutdown of the service for the duration of any major technical work. Very often, users are faced with the fact that the login page does not have fields for entering a password and login. As a rule, this happens just during preventative maintenance.
Solution
Using the service later, especially if you know the reason (the same Christmas sale), trying again later can actually make sense. If technical work is underway on the site, users are notified about this. Although lately programmers have been trying not to disable the site for this period.
As a rule, the Ali administration always meets users halfway in the event of a service failure and compensates for the inconvenience. For example, if during the process there was a dispute between the buyer and the seller, then the response time for each party increases taking into account the time during which it was technically impossible to continue the dispute.
Reason 3: Violation of login algorithms
Also, the technical possibility of a breakdown may be that the service is currently experiencing a problem with specific authorization methods. There can be many reasons - for example, technical work is underway to optimize the account login option.
Most often, this problem occurs in cases where authorization occurs through social networks or through an account Google. The problem can be on both sides - both Ali itself and the service through which the login occurs may not work.
Solution
There are only two solutions. The first is to wait until employees solve the problem themselves. This is best suited in cases where there is no urgent need to check something. For example, there is no dispute, the package obviously will not arrive in the near future, there is no important dialogue with the supplier, and so on.
The second solution is simply to use a different login method.
It is best if the user has already foreseen this problem and has connected his account to different networks and services and can authorize using any method. More often than not, one of them still works.
Reason 4: Problem with the provider
It is likely that the problem with logging into the site may be caused by problems with the Internet. There are known cases when the provider blocked access to the AliExpress website or processed requests incorrectly. Also, the problem may be more global - the Internet may not work at all.
Solution
The very first and simplest thing is to check the functionality of your Internet connection. To do this, try using other sites. If problems are detected, you should try rebooting the connection or contact your provider.
If only AliExpress and adjacent addresses (for example, direct links to products) do not work, then first you need to try proxy or VPN. There are a large number of browser plugins for this. Connection anonymity and IP redirection to other countries can help you connect to the site.
Another option is to call your provider and ask them to sort out the problem. Ali is not a criminal network, so today there are few Internet service providers known that would intentionally block a resource. If there is a problem, it is most likely due to network errors or technical work.
Reason 5: Lost account
It’s not uncommon for a scenario where a user’s account was simply hacked and their login information was changed.
The problem may also be that the account is inaccessible for completely legal reasons. The first is that the user himself deleted his profile. Second, the user was blocked for violating the rules of using the service.
Solution
In this case, there is no need to hesitate. First, you need to check your computer for viruses, which could steal personal data. Further attempts to recover the password without this step are pointless, since malware can again steal data.
After successfully logging into the site, it is worth assessing the damage. First, you need to check the specified address, recent orders (if the delivery address has changed in them), and so on. It would be best to contact support and ask for details of actions and changes on the account for the period of time when the user lost access.
If the account was blocked due to a violation of the rules or the will of the user himself, then you need to re-block it register.
Reason 6: User software problems
In the end, the problems may lie in the user's own computer. The options in this case are as follows:
- Virus activity. Some of them may redirect to fake versions of AliExpress in order to steal the user’s personal data and funds.
A solution is to comprehensively scan your computer with antivirus programs. For example, you can use Dr.Web CureIt!
- On the contrary, the activity of antiviruses. It was reported that in some cases, disabling Kaspersky Anti-Virus helped solve the problem.
Solution: Try it temporarily disable the antivirus program.
- Incorrect operation of the software for connecting to the Internet. Relevant for users of computer modems to connect to wireless networks - for example, using 3G from MTS.
The solution is to try restarting the computer and reinstalling the connection program, update drivers modem
- Poor computer performance. In view of this, the browser may not open any site at all, not to mention AliExpress.
A solution is to close all unnecessary programs, games and processes through "Task Manager", clean the system of debris, restart the computer.
Mobile app
Separately, it is worth mentioning the problems of logging into your account using the official AliExpress mobile application. There are three most common reasons for this:
- Firstly, the application may require updating. This problem is especially pronounced if the update is critical. The solution is to simply update the application.
- Secondly, problems may lie in the mobile device itself. Rebooting your phone or tablet is usually enough to resolve this.
- Thirdly, there may be problems with the Internet on the mobile device. You should either reconnect to the network, or select the strongest signal source, or, again, try to restart the device.
As we can conclude, many problems with the performance of the AliExpress service are temporary or easily solvable. The only possible critical impact of problems on something may be when the user urgently needs to use the site, for example, when there is an open dispute or discussion of an order with the seller. In such situations, it is better not to be nervous and be patient - the problem rarely blocks access to the site for a long time if you approach it constructively.