INTERNET SUBSCRIBER SERVICE SERVICE (ISSA)
The Internet subscriber service (CCIS) is a service that allows you to independently obtain financial information about your personal account, make payments, change the set of additional services and perform a number of other operations.
You can use the service at any time of the day by visiting the website www.internet.velcom.by.
How it works
For VELCOM subscribers (except PRIVET)
* clarify personal information: data on the tariff plan, method of calculation, date of registration in CCIS;
* receive financial information about the history of your payments;
* find out the rest of the minutes, MMS and GPRS traffic included in the monthly fee, if it is provided for by your tariff plan;
* top up the balance using an express payment card;
* manage the account: the ability to view the details of the invoice for the last two months and accruals for the open period, as well as order a repeat invoice for the closed period to the email address or change the delivery address of the invoice;
* change the tariff plan;
* enable and disable some additional services;
* contact the specialists of the service department on various questions about the services of the company;
* change the password for access to CCIS.
For PRIVET subscribers
After connecting the service and registering on the website www.internet.velcom.by, you can:
* receive information about the balance of the personal account;
* change the tariff plan;
* activate and deactivate the MMS service;
* change the access code;
* define and change the tariff zone (only for users of the tariff plan PRIVET, ZEMLYAKI!);
* follow the history of payments;
* top up the balance of a personal account using PRIVET prepaid cards;
* learn the history of status changes since the last transition to the "Active" status;
* receive details of outgoing calls.
How to connect
Subscribers of the company (except for PRIVET subscribers) - individuals, citizens of the Republic of Belarus - can activate the service at the sales and service centers of the company or at official attorneys on the basis of an application in the form established by the company upon presentation of a passport.
PRIVET subscribers can connect CCIS on their own using the USSD request * 126 * 5 # and the call key. In response to the received USSD request, you need to specify the PUK 1 code of the SIM card you are using.
After activating the ISSA service, you need to register on the page www.internet.velcom.by. To do this, you must enter your subscriber number, and then send a USSD request (* 141 * 0 # and the call key). In response, you will receive a unique 6-digit password (valid for 1 hour).
To change the password, use the "Additional" menu item. You can choose any combination of six digits for your personal password, as well as set its validity period up to 1 year.
Attention! Actions performed through CCIS using a password are equated to actions performed by the subscriber personally. The subscriber is personally responsible for the safety of his password. In case of its disclosure, it is necessary to personally inform the specialists of the company's service department (upon presentation of a passport).
Password blocking
Subscribers of the company (except for PRIVET subscribers) can temporarily block access to the password. To do this, you need to call the information service at 410 or 411-0, and after that, to get a new password, contact the VELCOM sales and service center or the company's official attorneys with an identity document.
Disconnection
Subscribers of the company (except for PRIVET subscribers) can disable the ISSA service at their discretion by personally contacting the sales and service center of the company or to the official attorneys of the company and submitting a corresponding application (upon presentation of a passport).
PRIVET subscribers can independently disable CCIS using the USSD request * 126 * 5 # and the call key. To use the service again, you need to reconnect it using a USSD request and register on the website www.internet.velcom.by.
How to use
After connecting and registering the service, you need to enter the CCIS system on the website www.internet.velcom.by using your password. By selecting the appropriate menu item, you can perform the necessary operations, following the prompts of the system.
Attention! Correct operation of ISSA is guaranteed when using the Internet Explorer browser (version 5.5 or higher).
The ability to work with the CCIS service is provided free of charge. The cost of services assigned / changed through CCIS is determined in accordance with the company's tariffs in effect at the time the service is assigned.
Official rules for the provision of the service "Internet Service of the Subscriber Service PRIVET".
The Velcom company in Belarus provides cellular communication services to many subscribers. On the part of the staff, constant support and assistance is provided in any matter. Taking care of all customers, the company offers all kinds of services. Call detailing by Welcom is one of them.
How can I get the report?
The first and most widespread method of obtaining a report is the detailing of Velcom calls via the Internet. The modern world allows you to do those things that used to take a lot of time, in a matter of minutes. Here's what you need to do to get the detailing online:
- Go to the official website of the company. It is very easy to find it, just use the search box. Enter "Welcom" and follow the first link.
- Now that you are on the site, it is quite easy to take and order a detail that will be sent directly to your email address. You need to enter some information and select the type of document that you need to download in the future.
- After waiting for a while, you will receive what you ordered. A report will be sent to your mail with information that will be available for your study.
The advantages are that the detailing of VELCOM calls is provided free of charge to all users. You do not need to pay to study a report, which, at times, is worth its weight in gold.
A second great method for getting detail is by contacting a brand center. Detailing of Velcom calls in Belarus is widespread, which is why there are a huge number of branches. Having visited any of them, you will definitely be given a helping hand.
The main feature of visiting a cellular salon or office is that the result can be achieved only if you have a passport, which will confirm that the number belongs to you. The fact is that no one except you has the right to receive the details of your number, hence these kind of rules arise.
It is very easy to order details of VELCOM calls. You simply announce the time frame for which you would like to receive the report. The employees of the company will tell you about the period for which you can see the details. Most often, the terms are from 1 to 6 months. This is probably enough to be sure of anything.
A finished copy of the detailing will be provided to you right on the spot. The printer will print your document using the printer, after which you will need to pay a small fee.
It can be noted that this method of obtaining detail is not for the lazy, since you have to leave the house and head to the office. It may take a while, but for those looking to unwind a little, it might even be useful. And communication with people has not harmed anyone yet.
But what if the Internet is not a solution, and there is no office in the village? Drive 50, 100 km and even more every time to visit a branch of the company? You can issue details and ask to send it by mail. For such a service, you will need to draw up a special application, after which it will remain to sign it in the office (you can go once). Now detailing will come regularly, for which you will also need to make a small amount of money.
Ordering detailing by legal entities
Detailing of VELCOM calls via the Internet for free O available not only to individuals, but also to legal entities. If you go through the registration process and order a report, you can also receive clear and informative details that will allow you to solve many problems.
If we talk about how a legal entity can still declare the need for detailing, the following options should be given:
- Send an application by fax, after which a detail will be sent in response for the required period of time. This is a very convenient method that will take a little time.
- Having gone to the office of Velcom, you can also leave an application. In order to put everything together correctly, it is better to do it under the guidance of employees of a company that provides cellular services. After the document becomes effective, you can regularly receive details of the mobile numbers you need.
If we talk about Velcom ISSA, call detailing is ordered by this method both in the case of legal entities and individuals. There is nothing difficult, just a few simple steps are enough.
If you still do not understand how to view the details of calls to Welcom, you can safely contact the company's employees who are always on the line. You just talk about what you would like to receive, after which an answer will sound that will most likely suit you. If something is not clear, experienced consultants will always give you a quick way to solve all problems. There are several numbers that you can call absolutely free. A free employee will always pick up the phone and answer your questions.
What is a Mobile Assistant?
The company has an application that allows you to familiarize yourself in more detail with all the services that are provided. By the way, in this way, you can also order all kinds of media content that interests you. It is very convenient indeed.
If you download the mobile assistant Velcom, the details of calls will be available to you at any time. All that remains is to request the necessary data. Who is the app useful for in the first place? Individuals benefit most.
By the way, the Internet assistant Velcom, where calls are detailed in a few minutes, is also ready to offer:
- Familiarization with all kinds of tariff packages that you can switch to. Full and detailed information is provided so that the user can fully navigate in everything.
- Change of tariff package depending on what is more important for you.
- If you don't know , , check out the helpful information that is also provided.
By the way, in order to install the application, you must follow two basic rules. The first is that the phone must support this type of application. If you have a smartphone, then you probably won't have any problems. The second mandatory rule is that your package must be connected to the mobile Internet service. If you do not have it, the application will simply not work and bring you any benefit.
How to find out the detail of Velcom calls
The application is installed by sending a message, where you will be sent the necessary link. In addition, you can find a link to download the mobile assistant on the official website. By clicking on it, you will get access to a wonderful add-on that will make using the services of the operator Welcom even more comfortable.
The subscriber service Internet service (hereinafter ISSA) is a set of software and hardware tools that allow individual subscribers to receive information under the agreement (about the balance, tariff plan, services provided, etc.), as well as independently make changes to the set additional services provided in accordance with this Procedure and the contract for the provision of telecommunication services (hereinafter referred to as the contract).
In this Procedure, the following terms and their definitions are used:
subscriber- an individual registered as a CCIS user (except for subscribers with the High-Speed Mobile Internet service connected, for whom the provision of the service is regulated by the Procedure for accessing the Internet service of the subscriber with the High-Speed Mobile Internet service connected);
password- a combination of 8 (eight) digits, which is provided to the subscriber (except for the subscriber of the tariff plan (hereinafter referred to as TP) “Video surveillance”, “Satellite monitoring”) by USSD-request during the registration process at https: //my.site, or a code PUK1 SIM-cards for the subscriber of TP "Video surveillance", which are used for authorization in CCIS;
personal password - a combination of 8 (eight) digits, which is indicated by the subscriber independently instead of the password;
application- an application for a change in the set of services recorded by the subscriber through CCIS.
1. All new subscribers have access to CCIS automatically when concluding a contract.
Subscribers can access the CCIS on their own using the USSD request * 141 * 3 * 6 # call. In response to the received message, the subscriber must indicate the PUK1 code of the SIM card used.
2. To start working with CCIS, the subscriber independently passes registration on the page https: // my ..
3. During the registration process, the subscriber is assigned a unique password that is valid for 15 (fifteen) minutes. After the specified time has elapsed, the password is canceled and the subscriber needs to re-register.
The PUK1 code of the SIM card is used by the subscribers of the Video Surveillance and Satellite Monitoring TPs as a unique password. The possibility of using PUK1 SIM-card for subscribers of other tariff plans is provided on the basis of the client's application at the sales and service centers (hereinafter referred to as CPiO) or at the sales and service points (hereinafter referred to as PPO) of the attorneys of FE VELCOM.
4. The subscriber has the right to independently change the password to a personal password. The validity period of the personal password is set by the subscriber independently for a period of up to 1 (one) year, after which the subscriber can receive a new password by re-registering.
For subscribers using PUK1 for registration in CCIS, you can change the password to a personal password during the initial registration in CCIS.
5. Information about the validity period of the used password / personal password is displayed in CCIS.
6. The subscriber can receive information about the used password / personal password by sending a USSD request * 141 * 0 # call.
7. The subscriber has the right to refuse to receive a personal password by means of a USSD request. Providing the subscriber with the opportunity to re-register and receive a new password in case of loss, expiration of the personal password, disclosure of old passwords or emergency and / or independent closure of access to the CCIS is carried out by the company upon a written request from the client, drawn up in the CPiO) or the application software of the attorneys upon presentation of the document identity.
Subscribers using PUK1 for registration in CCIS have the opportunity to re-register using a password and receive a new personal password in case of loss, disclosure of the old personal password or emergency and / or self-termination of access to CCIS.
8. Actions performed by the subscriber using CCIS using a password / personal password are equated to actions performed by the client personally in accordance with and under the terms of the contract concluded with the company.
9. The subscriber is fully responsible for the safety of the password / personal password. In case of disclosure of the password / personal password and / or loss of the SIM-card, the subscriber is obliged to immediately inform the company about this in order to urgently close access to the CCIS by contacting the information service at 411-0, 410, 80173303030 or with a written statement to the Central Control Center or the PPO of the company's attorneys. All actions performed in CCIS prior to contacting the company for emergency closure of access to CCIS are equated to actions performed by the client personally in accordance with the concluded contract.
10. If within 10 minutes the subscriber does not perform any actions in CCIS, the service session will be interrupted. All applications, formed but not completed at the time of termination of the session with CCIS, will be canceled. The subscriber is given the opportunity to initiate a new session.
11. In the process of executing applications, one-time fees for the services provided are debited from the balance sheet in accordance with the tariff plan.
12. Changes in the list of selected services come into effect within 24 hours from the moment of their registration with CCIS. In this case, the subscriber independently monitors the comments on the registered application.
13. Applications for connection / disconnection of services, generated in CCIS, in the presence of financial claims to the client from the company, as well as if the subscriber's service was suspended by the company, may be rejected.
14. If the address of delivery of invoices is repeatedly changed during the month, the regular invoice will be sent by the company to the address indicated on the last day of the reporting period.
15. Subscribers serviced on a prepaid basis can connect additional services if there is sufficient funds on the balance sheet to write off payments in accordance with the current tariffs of the company.
16. Information on the state of the balance and the balance of traffic included in the subscription fee is updated in CCIS as soon as the data on the communication services consumed by the subscriber and the payments made are received in the settlement system. When using the International Roaming service, the cost of the consumed communication services is calculated upon receipt of the relevant information from the roaming partners.
17. Using CCIS, the subscriber can independently perform the following operations:
17.1. receive information about the balance;
17.2. receive information about the remaining minutes, SMS, MMS, Internet traffic provided for by the subscriber's TP;
17.3. receive information about PIN1, PUK1, PIN2, PUK2 codes of the used SIM card;
17.4. receive information on the history of payments (for the last 2 months), register information on the payment made (except for clients connected under fixed-term contracts), top up the balance using express payment cards;
17.5. change the method and / or address of delivery of invoices;
17.6. order a repeat of a regular account to an e-mail address;
17.7. receive information about charges for an open billing period;
17.8. view the details for the previous 2 months (except for subscribers served on the "Online", "Easy" tariffs);
17.9. choose, and also change, at its discretion, the list of services used for an additional fee, in accordance with the tariffs approved by the company, taking into account the restrictions in the procedures for the provision of services, the current TP and conditions of service. The list of services, operations with which can be performed through CCIS, is indicated on the website www.site.
17.10. view the amount of the remaining payments for equipment purchased in installments, the amount of the monthly payment, the date of the installment payment;
17.11. pay for equipment purchased in installments without contacting the company's sales and service center (except for equipment purchased in installments for 18 months).
18. If the service "Barring all outgoing calls" is available, operations with other services are unavailable until it is disabled.
19. If a client who has access to CCIS wishes to terminate the contract by transferring the right to use the subscriber number to a third party with the written consent of the company, the new client gets access to CCIS in accordance with this Procedure, taking into account the existing restrictions in the rules for the provision of services, the current TP and the terms of customer service.
20. The subscriber can independently close access to CCIS by sending a USSD request * 141 * 3 * 6 # call.
21. The company has the right to unilaterally restrict the subscriber's access to CCIS in case of reason to believe that the subscriber is committing an offense causing damage to the company or third parties.
22. The company has the right to introduce new services, change the nature and method of rendering services that can be connected or disconnected by the subscriber through CCIS.
23. The company has the right to unilaterally change this Procedure by publishing the changes on the company's official website www.site.
Registration of a Personal Account with the mobile operator Velcom provides an excellent opportunity for all subscribers to independently control their funds spent on cellular communications, install applications that are beneficial and convenient for them, and many other opportunities.
Registration of a personal account Velcom (Velcom)
Registration of a personal account begins with the fact that you need to enter the address of the telecom operator http://internet.velcom.by. and go to the official registration page of the operator's personal accounts. Enter your phone number and you should receive an SMS message with a temporary password for the first login. This code is valid for 1 hour. Next, you need to go to your account and change the password combination. This password is permanent - it is valid for 1 year. This concludes the registration. Now you have a personal account in Velcom.
Login to the personal account Velcom (Velcom)
To go to the Velcom Personal Account (Velcom), you need to go to the login page https://my.velcom.by/, enter your phone number and password.
Password recovery from the Personal Account
If you have forgotten your password, you can request a new one. To do this, there is a "Forgot your password" section on the login page. It contains instructions on how to proceed to get a password. So, you need to dial the short number * 141 * 0 # and make a call. Then enter the password 5-10 digits long. After you have been confirmed that the actions performed are correct, you can use a temporary password and use it to enter your Personal Account.
What is useful in the Personal Account
In the Personal Account, each subscriber can perform many different operations, in particular: check the balance, clarify traffic, tariff plan, change the tariff or disconnect if necessary, check the balance of minutes and bonuses, connect the Internet.
