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In this article, we give reasons why it does not work. Play Market(Play Market), as well as 12 ways to enter it - to solve the problem.
Play Market does not always work on devices, there are many explanations for this. Incorrect setting gadget, problems with software and connection - all this could be the reason. There are also external ones, when it refuses to work due to server problems. Let's figure it out in more detail.
Resetting Play Market settings
Let's try to reset the settings, because it can be a lot of unnecessary information. For this:
- go to "Settings";
- go to "Applications" / "Application manager";
- select "Services Google play";
- We select the item "Memory";
- click "Clear cache".
After that, it doesn't hurt to reboot the device.
Removing updates
If updates have been installed that contain flaws, you need to return the service to its original state. To do this, select "Delete updates" in the Google Play Market settings (see the previous paragraph). After that, we also reboot the device, go to the store, install latest updates that will make the system work more stable.
What if it's Google Play Services?
Similarly to the situation with the Play Market application, you need to go to the "Services" settings. We go to "Applications", select " Google services Play ". There you also need to clear the cache. Restart your smartphone / tablet.
Activating Boot Manager
The download manager may have been accidentally disabled. For example, if you tried to solve other problems with the machine. V in this case need to:
- go to "Settings";
- go to the "All" section;
- select "Download Manager";
- turn it on;
- restart your smartphone.
Deleting a Google Account
This is one of the last measures, so make sure to sync all settings and data before deleting your account. Next, we perform the following actions:
- go to "Settings";
- go to the "Accounts" tab
- choose Google;
- click on mailbox, select "Synchronize";
- save all data;
- click "Delete account".
Remove incompatible apps
Many programs can only negatively affect the operation of the system, in particular the Play Market. Therefore, check the downloaded applications, remove all unnecessary and try to restart the device.
Check the date and time
Google may refuse requests to download applications if the date and time are not configured correctly and synchronization is disabled. For this:
- Go to "Settings";
- Go to the Date and Time tab.
Reset Android settings
This measure is one of the radical ones: all data on the smartphone is deleted. But if all else fails and your Google account cannot be restored, do the following:
- Go to "Settings";
- Find "Restore and Reset" there;
- Perform a factory reset.
Remember to sync all data before deleting. Go to Settings> Accounts> Google. Select an account, click "Synchronize".
Why Android devices work with Google Play Store having trouble? Many users are familiar with these situations. The reason may be technical problems Google services or malfunctions of the smartphone (tablet) itself, from which you operate. There are a lot of options, but we have selected a dozen of the most common difficulties and described the ways to find a way out of the situation.
Restarting your smartphone or tablet is the first thing to try if the Play Store suddenly refused to work. Alternatively, the reason could be a system freeze (users encounter this situation quite often). The most interesting thing is that rebooting often helps not only in case of failures in working with Play Market, but also in case of problems with other services and applications. It also happens that the device has rebooted, but the market does not want to work. Then you can try other methods.
Method 2: Reset google settings Play Store
Resetting the service settings also helps quite often, and it is done in the following way:
1.
Go to the smartphone (tablet) settings menu;
2.
We select the section " Applications" or " Application Manager»:
3. Find in the list Google Play Store, select it;
4. In the application control window that opens, select " Clear cache" or " Erase data", Click on this button.
5. We reboot the Android device so that the system responds to the changes made to the settings.
6. If the Play Store doesn't work, try other methods.
Method 3: Removal google updates Play Store
Everything is done in the same way as in method 2 described above, with the only difference that instead of "Clear cache" the button " Remove updates". The application will revert to its original version, where it worked fine before installing the updates. If the problem is really new version software, or an Android device, due to technical imperfections, these updates "do not pull", then the service will work in the usual mode for the user. No new features, but fine.
Method 4: Reset Google Play Services app preferences
Resetting the settings is one of the most effective options for solving problems with the Play Store. The procedure in this case is as follows:
1.
Menu « Settings»;
2.
Chapter " Application Manager" or " Applications»;
3. Select " Google Play Services»;
4. Open the menu, select " Clear cache", Click.
Method 5: Activating the "Download Manager"
It is possible that during the operation of your tablet or smartphone, you accidentally turned off “ Download manager”And did not attach any importance to the fact that the service application stopped working. To reactivate it, you need to go to the Android device settings menu, then to Applications, then using the All swipe, then find the Boot Manager and turn it on by pressing desired button... Restart your smartphone and check if the Play Store is working.
Method 6: Delete Google Account
We warn you right away: by deleting your Google account, you can lose the necessary and important information, so it is recommended that you create a backup (sync data) in advance.
1. Go to the settings menu;
2. Select " Accounts»And find your own in the menu that opens, click;
3. In the synchronization menu that opens, click on your mailbox;
4. Select items for synchronization (save in a backup copy). Usually these are "Contacts" and other personal information available in the device's memory. To select sections, just click on them. If you care about all the information contained in your Android device, click on "Options", then select " Synchronize"- you will receive backup copies of all available applications.
You are now ready to delete your Google account. When you re-enter the device from it, you will be prompted to restore information from a backup.
But let's return to the procedure for deleting a Google account to normalize the work of the market. After creating a backup, you need to return to the previous menu and this time select " Delete"Rather than" Synchronize ". Click on the corresponding button, then reboot your smartphone (tablet) and log into your account again. Deleting your account usually helps to get rid of problems related to the operation of Google services. If this does not happen, try other methods.
Method 7: uninstall incompatible applications
Sometimes users independently install applications, the presence of which negatively affects the operation of the Play Store service, and in some cases may even lead to its blocking. The list of such programs is very long, but the most common culprit of problems is the software popular among gamers. Freedom, which gives you the opportunity to make in-game purchases for free. Most likely, it is this application that will have to be removed in order to solve the problem with the market.
1. In the Settings menu, find Application Manager, then Installed.
2. Scroll through the list until you find Freedom, select it.
3. Press " Stop"In the application menu that opens in front of you.
4. Remove Freedom. It is very important to first stop the program and only then uninstall the application.
5. Restart your Android device.
6. Check if Google Play is working.
Did not help? Trying other options for solving the problem.
Method 8: Configuring "hosts"
The system file in Android devices is located at / system / etc / hosts. It is used to block access to unwanted resources. Initially, the file contains a single entry localhost 127.0.0.1... Due to the actions of cybercriminals who wanted to block your Google account and receive money for unblocking, the market address may also be there. Remove this line by returning hosts file to its original state. For such actions, you may need to get root rights. How is it done on different devices we have repeatedly told on our website.
Method 9: Full reset all Android device settings
Full reset- the method is radical and effective, but preparation is necessary for it. Otherwise, valuable information can be lost. Synchronize your data - create a backup as shown in method 6. Make sure this procedure is completed successfully. Now you can go to "Settings", find the "Restore and reset" section, where to perform "Factory data reset". Then restart the device and restore the information using the backup copy.
Method 10: check your internet connection
Before setting up an Android device and deleting something from it, make sure you have Internet access. Check your connection speed, restart your router and recheck the connection quality again.
Method 11: Activate Google Account
Quite often a Google account turns off... This can be checked by going to the appropriate section of the menu. Find the app " Google Accounts", Activate it if it is disabled. The problem with the market will be 100% solved.
Method 12: adjusting the time and date
Incorrectly set date or time can cause problems with Google Play. This is due to licenses and other nuances of the work of Google services, depending on time constraints. If there is a network connection and its quality is satisfactory, reset the time and date. Do not forget correct time zone... This is done in the "Settings" menu in the items "Date and time", "Date and time of the network", "Time zone of the network" by ticking the desired option.
We hope that at least one of the methods we offer will be a lifesaver for you and help to normalize the operation of your Android device with the Google Play service. If he finds his own, then send it to us - perhaps he will help someone else.
Let's find out the reasons for the failures in the Google play market: there is no connection, you need to log into your account or server error. The presence of a variety of service problems, problems with the device selected for these purposes and many other reasons can lead to poor application performance. What if you can't log into your account? In this article, we will look at the main causes of failures and errors associated with the Play Market and how to fix these problems.
Method 1. Restart Android
Since the system freezes quite often on Android, it is necessary to implement reboot device.
In addition, it will allow you to troubleshoot more than just work of Google Play, but also with bugs of other applications.
Method 2. Reset Google Play Market settings
The play market application on the tablet may not work due to a large amount of unnecessary information, therefore, you should reset the settings by performing the following actions:
After the performed actions, it is recommended to restart the device for the system to quickly recognize the changes made.
Method 3: Removing Google Play Market Updates
As in the first method, you need to go to the settings menu, select the "Applications" or "Application Manager" section, in which click the " Remove updates", Which will lead to the start state of the play market.
Method 4. Resetting the Google Play Services application settings
In order to achieve the functioning of the play market, it is useful to reset the settings for Google Play services, in order to perform this operation, you must perform the following actions:
Method 5. Activating "Boot Manager"
Play Market malfunctions may occur due to the disabling of this service application... In order to activate the "Boot Manager", you must first go to the settings menu of your device, then, using a swipe, go to the "All" section, where to select the required item. When you stop the application, you should click the "Enable" button.
After the performed operations, you need to reboot the device with subsequent verification correct work Play Market.
Method 6. Deleting Google Account
When performing this action, it must be borne in mind that when deleting an account, the loss of necessary and important information may occur. In order to avoid unpleasant consequences, you should first synchronize the data, that is, create a backup copy. For these purposes, go to the settings menu, then select the "Accounts" section in it, after opening which, you need to select your account.
After the performed actions, the synchronization menu will be available, you just have to click on the mailbox.
After opening, you need to select the items that you need to synchronize. In most cases, users create backups personal information and "Contacts" using the selected section. To save important information on your tablet or phone, you must press the "Options" button and select " synchronize". After the actions taken, backup copy all applications will be created at the same time.
After synchronization, you can safely delete your Google account. When will you exercise re-entry on the this account, the device will prompt you to restore the backup information.
After the account has been deleted and restored again, the operation of applications should be normalized. In the event that the performance of the play market is not fully implemented, then you should use the following method.
Method 7. The presence of incompatible applications
The functioning of the Play Store may be disrupted or even blocked due to the presence of some applications that the user installed on his own. Such applications exist in large numbers. Among these "pest" applications is the well-known Freedom, with the help of which the user can make in-game purchases in a free version.Method 8. Configuring the "hosts" file
If your device is equipped with the application " Freedom", And in your opinion, it contributes to malfunctions of the play market, you need to configure the" hosts "file.To configure of this file, you need to go to the settings menu, select the section "Application Manager" - Installed, and select "Freedom". After opening the menu of this program, you should click on the "Stop" button, and then uninstall the application. The main thing is not to neglect the rules of the proposed operation, namely: first stop, then delete.
After the device reboots, you need to check the functioning of the play market. if no changes have occurred, use the next method.
Method 9. Reset Android Settings
Despite the fact that resetting all existing settings is quite a radical action, it helps to solve most problems not only in the operation of applications, but also the entire system. Going to the Android settings menu, you must select "Reset settings" in the " Recovery and Reset».
Before performing a reset, it is recommended to check the synchronization again necessary information... The data stored on the memory card will remain intact.
Method 10. Checking the Internet connection
Sometimes, it is the banal lack of connection to the Internet that causes the application to crash. After checking the connection, you should restart the router.Method 11. Enabling Google Accounts
Problems can occur due to a disabled Google account. Activating the application " Google Accounts"Occurs in a special section.Method 12. Checking time and date
In case of constant disconnection, check if the time and date are set correctly.If the Internet connection is connected, but the connection was still not made, you need to repeat the setting of the time zone and time by synchronizing these parameters with the network by going to the menu section “ Settings", Where selecting" Network time zone "and" date and time», Mark these parameters with a tick.
Very often, users of tablets and phones on Android have various errors due to which Google Play does not work and, accordingly, it is impossible to enter the online store to install and update applications. Sometimes this can happen if on mobile device date and time set incorrectly. If everything is set correctly, then, as practice shows, most often the Play Market does not work due to a software failure caused by incorrectly saved data. Let's try to reset them. To do this, open the settings of your smartphone or tablet and find the "Applications" section.
Open the "All" tab, find there Google Services Framework and open it.
We press first on the button "Clear cache".
Then - on the button "Erase data".
We return to the list of applications and find there Google Play Store... Do the same with him.
We reboot Android and try to enter the Play Store again. If everything is fine, then you will be required to agree to the condition license agreement and then the application will start working normally.
If you still can't log into Google Play and Android gives an error, then the "root of evil" is most likely associated with a Google account. If there is a problem with it, then the Play Market does not work either. Trying to fix it.
First, let's try this - go to the settings, find the section “ Accounts"And select the Google account:
Uncheck all synchronization boxes. If you have them made in the form of sliders, as in the screenshot, then move them to the left so that they become gray. We reboot and again return to the accounting parameters. Put the checkboxes back and start synchronization. After that, we try to enter the Android Market. Doesn't work and the error google play writes that "you need to log into your account"? Well, you have to kill the account altogether. To do this, you need to go to its parameters and click on the "Options" icon in the upper right corner:
On some phones and tablets, this button can be made in the form of three dashes or three squares. When you click on it, the following menu should appear:
We select the option "Delete account".
Restart Android, go to Settings, open the "Accounts" section and create a new Google account. As a rule, after that, the Google Play Market works fine again and does not glitch. True, sometimes you have to create an account not through a phone or tablet, but first on a computer, and then enter data on a mobile device.
To fix the problem, follow the instructions below. They can help in the following cases:
- You cannot download or install applications and games from the Play Store.
- You cannot download music, movies, TV series and other content from the Play Store.
- Play Store won't open or load.
- The Play Store application is malfunctioning.
- You are unable to complete the download or update of the applications.
Connect to a Wi-Fi or mobile network
Make sure you are using a network with a strong signal. Connect to Wi-Fi if possible. If you are using mobile network, check the signal quality. Then try downloading the app again.
Learn more about how to troubleshoot internet connection problems on Android devices.
Clear cache and delete Play Store data
In some cases, this can help troubleshoot problems.
Restart the device
If the problem is not resolved, please restart your device.
- Press and hold the button nutrition until the menu opens.
- Please select Turn off or Restart.
- Press and hold the button if necessary. nutrition until the device turns on.