Please note that on May 1, 2014, Federal Law No. 229-FZ of July 23, 2013 “On Amendments to the Federal Law“ On Communications ”came into force. In accordance with this law, payment for content services provided by mobile operators, at the request of the subscriber, can be made only from a separate personal account of the subscriber.
Thus, paying for content services from a separate account will allow you to avoid unauthorized debiting of funds intended for telephone calls.
In this case, the amount of payments from a separate personal account cannot exceed the total amount of funds in this account.
In order to clarify the new provisions of the legislation on communications, which entered into force on May 1, 2014, Roskomnadzor plans to implement a set of preventive and explanatory measures, including with the use of the media in all federal districts.
Official clarifications in connection with the entry into force of the Federal Law of 23.07. 2013 No. 229-FZ "On Amendments to the Federal Law" On Communications ":
We inform you that on May 1, 2014, the Federal Law of July 23, 2013 No. 229-FZ "On Amendments to the Federal Law" On Communications "came into force, in accordance with which the following changes were made:
1) Article 2 is supplemented with subparagraph 34.1 of the following content:
"34.1) content services are a type of communication services that are technologically inextricably linked with mobile radiotelephone services and are aimed at increasing their consumer value (including services for providing subscribers with the opportunity to receive reference, entertainment and ( or) other additionally paid information, to participate in voting, games, contests and similar events) and the cost of the provision of which is paid by the subscriber to the telecom operator with whom the subscriber has concluded an agreement on the provision of telecom services; ";
2) Article 44 is supplemented with clause 5 as follows:
"5. If the telecom operator attracts other persons to provide content services, with the exception of telecom services provided through a single portal of state and municipal services, the telecom operator, based on the subscriber's request, is obliged to create a separate personal account intended only to pay for these communication services within the funds available on the specified personal account. In the absence of this appeal, payment for these communication services is carried out in the manner prescribed by paragraph three of this paragraph.
The provision of other services, technologically inextricably linked with the services of mobile radiotelephone communication and aimed at increasing their consumer value, is carried out with the consent of the subscriber, expressed through the performance of actions that uniquely identify the subscriber and allow to reliably establish his will to receive these services.
Prior to obtaining the subscriber's consent to provide other communication services that are technologically inextricably linked with mobile radiotelephone services and aimed at increasing their consumer value, including content services, the telecom operator must provide the subscriber with information on tariffs for services and a summary of these services, as well as about the person providing a specific service and the personal account from which funds are debited to pay for such services.
Payments for the services rendered to the subscriber are made by the telecom operator. ";
3) Article 54 is supplemented with clause 5 as follows:
"5. Other communication services that are technologically inextricably linked with mobile radiotelephone communication services and aimed at increasing their consumer value, including content services rendered in violation of the requirements established by this Federal Law, are not subject to payment. ";
4) Article 68 is supplemented with clause 8 as follows:
"eight. Communication operators are liable to subscribers for violation of the requirements established by paragraph 5 of Article 44 of this Federal Law when connecting and providing other communication services that are technologically inextricably linked with mobile radiotelephone services and aimed at increasing their consumer value, including content services. "
The topic of mobile subscriptions that steal money from the account of unsuspecting people is more relevant than ever. Hundreds of thousands of subscribers throughout Russia suffer from paid entertainment services. Most interestingly, there is a tool that once and for all solves the problem of subscriptions, entertainment SMS and other paid services - a separate content account. However, about 4% of all mobile users in Russia are aware of its existence. The team of the Internet project "Be mobile" decided to tell about the service and the details of its connection in the most detailed way.
Megaphone
id = "sub1">To connect a content account, MegaFon subscribers need to write a written application at any sales and service office. You cannot submit an application online or using a separate command.
After connecting the content account, by sending a message to a short number or by dialing some USSD request for an entertainment service, the subscriber receives a message with the requirement to confirm the debiting from the content account, after sending the confirmation, the presence of the required amount on the content account is checked, if the balance is insufficient, the subscriber will the service has been denied, so there will be no write-offs.
You can view the details of the content account with the MegaFon operator on the company's website.
Motive
id = "sub2">To connect an additional personal account, MOTIV subscribers just need to come to any office of the company with a passport and write an application. The account will be opened on the same day. There is no fee for opening and further use of a second personal account.
Full information about the content account for MOTIV subscribers is contained on this page.
MTS
id = "sub3">It is possible to open a content account in MTS only in communication salons, if you have a passport. Upon successful processing of the application, the subscriber will receive an SMS-message about activation of a separate account with the following text: “A separate personal account for number + 79XXXXXXXXXX has been successfully created, virtual phone number + 71XXXXXXXXX. Use it to top up funds and request a balance. " Application processing time is 10 days from the date of application submission.
You can also check the availability of subscriptions using the "My Content" service or through your personal account using the "Cost Control" service.
More complete information about the work of a content account for MTS subscribers can be found on this page.
Tele2
id = "sub4">You can apply to open a content personal account at any Tele2 subscriber service center. For this operation, the owner of the SIM card must have a passport with him. An additional account is opened within 10 days, about which the subscriber is notified via SMS.
After this period, the subscriber's expenses for basic communication services (calls, SMS, Internet) will be debited from the main personal account, and content costs - from the content personal account.
In addition to going to the salon, the subscriber can activate the service on his own, using the USSD command *160# ... Note that all operations for opening, closing, managing a content personal account are free.
A description of the capabilities of a content personal account is published on all regional Tele2 websites in the section “Actions with number and account”.
When requesting a new content service, a Tele2 user receives an SMS with the name of the option, its cost, and the name of the content provider that provides it. To connect the service, the subscriber needs to send a confirmation in response. Thus, Tele2 subscribers are protected from accidental consent to the connection of unwanted subscriptions while surfing the Internet. Separately, it should be noted that if the balance is zero, funds are not debited from the account, the subscriber will not "go into the red" and will not be able to use the paid service until the amount sufficient to charge the service cost appears on the content personal account.
If the smartphone still receives regular SMS from some entertainment service that the subscriber has not subscribed to, you can always unsubscribe from it using the USSD command * 189 * 6 #. In response, the subscriber will receive an SMS with active subscriptions and commands to turn them off.
Yota
id = "sub5">According to representatives of the virtual operator Yota, the company does not have the "Content personal account" service, since its customers cannot connect mobile subscriptions even by accident. Paid content services are blocked by default for all subscribers. Thanks to this, Yota users can not be afraid that they will become victims of scammers and money will be debited from their main account for any mobile subscriptions.
Often, subscribers of the mobile operator Megafon receive complaints related to the debiting of funds from the balance of the phone for subscriptions to various services. For example, daily weather forecasts or horoscopes. At the same time, the subscriber may not even suspect that this or that service is connected to him.
The activation of such dubious services can be carried out automatically when the subscriber calls or sends SMS in response to intrusive messages from the operator or fraudsters who use this opportunity. This article will help you learn how to prevent the withdrawal of funds from your mobile account for this type of service.
The ability to connect various paid services on the phone by sending SMS messages or calls to short numbers is provided to each subscriber by default immediately after activating the SIM card. Since the money for using such services is initially debited from the main balance, it is extremely difficult to find that this is a payment for access to Megafon content services, and not costs for usual communication services. Especially if you don't look at the details. In order not to spend extra money for communication, it is recommended to regularly check the list of services provided, and even better - to deactivate unnecessary subscriptions.
How to deactivate - "Stop Content" service
In order to prevent the debiting of funds for various services of the provider and completely refuse the possibility of their connection, it is necessary to establish a ban on paid content short numbers on Megafon. For this there is a special free service "Stop Content". At the same time, it is possible to enable a ban on access to paid content at the moment in several ways:
- Through your personal account on the official website - lk.megafon.ru. After registering and logging in under your own username and password, enable the "Stop Content" option by finding it in the list of services available for connection.
- Dial USSD-request from the mobile * 105 * 801 # and press the call key.
- Send a request * 526 #, which performs a similar function.
- Send an empty SMS to 0500914.
- Contact the support service of the cellular company by calling 0500. After the operator answers, ask him to activate this service. Be prepared, if necessary, to name the passport details of the person to whom the SIM card is registered.
- Activate the service by contacting any of the Megafon salons. You must have a passport with you.