Without software, any computer, even the most powerful, is nothing more than a set of loosely coupled pieces of iron. Of course, hardware supporters note, not without reason, that programs without components are worthless, but the average user still works with software most of the time, so labor productivity depends on its convenience and functionality.
This is especially true for those people who spend most of their time at the computer: programmers and designers, content managers and just office workers whose responsibilities include working with government websites.
Here they sometimes see the most unpleasant inscription: the plugin is not supported. What to do and what does it all mean? Our article is just devoted to the consideration of this issue.
By the way, what definition can be given to this term? Simply put, it means a small addition to the "parent" program, which seriously expands the capabilities of the latter. For example, such add-ons are especially popular among active users of Adobe Photoshop, as they can significantly improve the quality of photo processing. Simply put, plugins can be compared to skillfully using them, you can make any semi-finished product.
Almost all modern browsers support the ability to install them. Even a very conservative in this regard, Google Chrome relatively quickly acquired support for Java plugins and other necessary technologies. In Internet browsers, they are designed to embed download managers, PDF viewers, and more.
Why is there a problem?
By the way, why is the plugin not supported at all? What to do if a plug-in from some important program “won't start” in your working browser?
Typically, this problem occurs if the version of the Internet browser is simply not supported by the plug-in manufacturers. Very often this happens when some Firefox 4 is still installed on the user's computer, which even many sites do not display normally.
In addition, there is a fairly high probability of the add-on crashing due to errors in its code. This often happens when you are trying to use a plugin on a new operating system. In this case, no one will give you a guarantee that there will be no failures.
What to do?
This is why the plugin is not supported. What to do? Let's take a look at all the options.
First, very often problems arise with the Java platform, which many developers love and hate at the same time. Love is based on cross-platform technology, while negative emotions cause a large number of vulnerabilities and difficulties with updating.
It is because of the latter characteristic that problems most often occur: rare users generally guess that the Java client should be updated, and even fewer manage to do it correctly. It's all to blame for the rare "glitchiness" of the update program.
Naturally, at one point, the existing version simply stops working stably in your browser, constantly giving errors. There is only one solution - download the installation package of the program from the official website and install a new release. It's so easy to do that even the most inexperienced user can easily cope with it.
Plugins and social networks
Who do you think most often rains with questions like this: "The plugin is not supported, what to do"? Vkontakte is a popular social network, but the level of computer literacy of its users leaves much to be desired.
As a rule, this service can only "pamper" with crashes of the Flash plugin. Oddly enough, but the developers of the social network itself are rarely to blame for this, as they follow their creation.
The reason is much more prosaic - users rarely know that Flash needs to be updated, and outdated versions of the error are constantly issued. The only solution to this kind of problem is to uninstall the old release and install the new one. The installation file should be downloaded only from the official Adobe website !!!
Problems with third-party utilities
It happens that even a time-tested download manager issues a warning: "Plugin is not supported." What to do? In this case, one should act according to the circumstances: if the program is old (ancient FlashGet, for example), then we would strongly recommend replacing it with either a new version or a modern analogue.
In the event that a plug-in crash appears even on a new release, you will have to act not so straightforwardly. First, you have to disable all plugins in the browser or other "parent" program. Then you need to enable the plugin that is causing the error. If everything is in order, start in turn to activate all other add-ons.
The fact is that quite often errors of this kind arise due to the conflict of plugins. As soon as the "gnawing" pair is identified, you have to make a willful decision: either to remove some of the add-ons, or to try to install a newer or older version of the program. In addition, reinstalling the browser will not be superfluous.
This is also why he writes: "The plugin is not supported."
New Opera"
Speaking about Internet observers, I would like to say a few words about the new Opera. As all fans of this Norwegian program know, from the 15th version it changed the engine and now it is a kind of a clone of "Chrome". Of course, this approach is rather generalized, but it is still true.
In general, from now on, some plugins for "Chrome" are good for Opera, although they are still very far from full compatibility. It is on the latter that the fans of the browser come across: wanting to return the functionality to the program, the lion's share of which was cut out for completely incomprehensible reasons, they put those add-ons, the performance of which no one can guarantee.
Alas, in this case it is rarely possible to avoid seeing the "plugin not supported" error. What to do? As of today, Opera has already opened a store of extensions, albeit inferior, but nevertheless. So you will have to either write letters to the plugin developers in order to push them to accelerate the development of a new version, or humbly wait for the appearance of such. In any case, you will have to abandon the use of the old plugin.
This is why the plugin is not supported. Now you know what to do about it.
Good day to all readers of our portal dedicated to the services of Sberbank of Russia. Today we would like to tell you how to properly configure the Internet Explorer browser to work with the Sberbank AST electronic platform.
We will not drag the cat for a long time for the vital parts of the body and move on to setting up the browser to work with Sberbank AST.
Disable non-standard add-ons in Internet Explorer
First, before proceeding directly to the browser settings for working with the ETP "Sberbank-AST", we need to disable all non-standard browser settings. To do this, follow the instructions.
Open Internet Explorer and select the "Tools"> "Manage Add-ons" or "Add-ons" tab (It all depends on the version of your Internet Explorer, it is better to update to the latest.)
After the window with the browser settings opens, select the add-ons related to Skype, QIP, Mail, Yandex, Rambler, Google, Yahoo, etc. and disable them.
That's all, now you can go directly to the browser settings to work with the Sberbank AST system.
By the way, I would like to digress a little from the topic of the article and tell you about the 24Finance micro-credit service.This service will allow you to quickly and without unnecessary delays, online, take a loan from 2000 rubles to 15000 rubles, for a period of up to a month inclusive.
A very profitable and quick solution for those cases when money is urgently needed, and there is still a week before the paycheck! Well, now let's get back to our topic.
Setting up InternetExplorer to work on the ETP "Sberbank-AST"
And so, here we come to setting up the InternetExplorer browser to work with the ETP "Sberbank-AST", first of all you need to open the browser and perform all the steps listed below in order.
- In the browser menu bar, select the "Tools" tab and find the "Internet Options" item in it.
- After the window with the name "Internet Options" opens, select the "Security" tab in it.
- In the "Security" tab, find and click on the green checkmark with the name "Trusted sites", and then click on the button with the name "Sites".
- After the performed actions, a window with the name "Trusted sites" will open. In the field "Add the following node to the zone" you need to enter the address: http: //*.sberbank-ast.ru and uncheck the box next to the item "All nodes in this zone require server verification (https :)". After that, you just have to click the "Add" button.
- When after clicking "Add" the address you specified is added to the list of web sites, you need to click the "Close" button.
- In the newly appeared "Security" tab, you need to click on the "Other" button.
- After clicking, you will see a window called "Security settings - Trusted sites zone", you need to go to the end of the list to the heading "ActiveX controls and plug-ins" and enable ALL security settings that are below this item. Then click "OK".
- After this, you will again see a window with the name "Internet Options". You need to select the tab with the name "Confidentiality" in it, in it you need to set a low level, then click the "Apply" button, and then the "OK" button.
The entire process of setting the Internet Explorer browser settings for working with the ETP Sberbank AST is fully completed.
We hope this article was useful to you and helped to solve all your problems. Read new articles on our portal.
When using Internet browsers to view videos or animated images, as well as launch, a situation may arise when the required plug-in is not supported.
And this situation does not depend on the speed of access to the network, or on the power of the PC - only on the software.
A plugin is an add-on that adds additional functionality to an application.
Moreover, it usually does not come with the program right away, but is installed as needed.
Sometimes installing one multiplatform plugin is enough to get it working right away.
Finding out the reason
First of all, after the message about the lack of support appears on the screen, you need to find out why this situation has arisen.
Sometimes an image resembling a piece of a puzzle or another picture will indicate that a software add-on is not installed.
There may be several options:
- The browser or its specific version does not support the required plugin. So, legacy 4 is not able to reproduce some additions. And the Chrome Java plugin, on the contrary, is not supported by the latest browser versions starting from April 2015;
- An error was found in the plug-in code and as a result it does not work correctly. This often happens when an already tested browser and plugin are installed on a new version of software (for example, from Windows XP to Win 7 or 10).
Options for resolving the issue
The issue should be resolved according to the problem that has arisen - that is, either by updating the browser, or by installing a more modern version of the plugin.
However, most browser add-ons made on the Java platform have vulnerabilities and update problems - and some of them are best not installed at all.
Advice! You should only look for the Flash Player version to install on your computer on the manufacturer's official website. However, the same applies to other plugins.
To install a file with an add-on, you should:
- Go to the Adobe Flash Player page;
- Download the program;
- Install after closing all browsers.
The Adobe download page may automatically have a tag to install additional software, such as Chrome or McAfee antivirus.
If left unchecked, these applications will be downloaded and installed along with the plugin.
Although, if your PC does not have either Chrome or antivirus, you can simultaneously install several useful programs on your computer.
The need to close during the installation process and other applications used to access the Internet, caused by the introduction of the corresponding changes.
After all, the installed Flash Player plugin will work on all browsers.
In order to face the problem as rarely as possible, you should regularly update the plugin.
If the user works with a browser, there is a special service to check the relevance of the Flash Player, by going to the page of which you can learn about the need to install a new add-on.
Other plugins
In some cases, when using specialized plugins that allow, for example, to enter a specific site through, the browser may also not support their work.
Most often this happens due to an outdated version of the software and requires replacing it with a new one.
It is also possible that the site owner simply stopped supporting the plugin, and you will have to access it in a different way.
Large browser add-on companies usually don't have this problem.
Extensions are supported over a long period of time, and termination is announced in advance.
One of the possible mistakes when working with the State Services portal is on the user's side, namely in his browser - the program with which web pages are viewed. Knowing if the bug is in your software is difficult - so you should just try this method.
What are the mistakes?
- The browser uses old files. When a web page is accessed for the first time, the browser remembers (caches) some files so as not to waste resources on downloading them again. These files may be responsible for the performance of a particular functionality. The error occurs when the visitor's browser uses previously saved files, while the executable files on the portal itself have changed: the developers introduced new functionality or modified the old one. Accordingly, with "old" files, an error may occur when interacting with the portal.
- The browser does not support the features you want. A browser is essentially a set of rules that tell it how to handle a particular code. That is, the same document can work / display differently in different browsers. Such differences are incorporated by the developers at the stage of program development and you cannot influence them. This suggests that in one browser the Gosuslug portal can work correctly, but not in the other.
- Problems with the plugin for working with Public Services(relevant only for legal entities). For a legal entity to work with the State Services portal, you need to install a special plug-in (for more information about installation and possible problems, read the link https://www.gosuslugi.ru/help/faq/yuridicheskim_licam/2744).
How do I fix my browser problem?
Option 1. Clear cache and cookies
When contacting the technical support of the State Services portal, you can often hear advice to clear the cache and cookies of the browser you are using. Here you have two options: "clean" the browser you are using as your primary browser, or use a different (non-primary) browser.
The first option is good because you don't need to change your usual program. But there is also a significant drawback - all sites where login is required (social networks, email, etc.) will be logged out. If you do not remember the passwords for these accounts, you can easily lose access to them. Plus, the entire history of previously visited sites will be lost to you. If you have recorded the necessary data from the accounts you need and you do not need the history of visiting sites, then you can "clean" your main browser.
The second option assumes that you are using any other browser that you do not use, or a freshly downloaded program. In any case, make sure that the history and cookies of this browser are cleared, or rather, perform the clearing procedure again.
In order to clear history and cookies, use the keyboard shortcut Ctrl + Shift + Del(simultaneous press) for Windows operating system and Shift + ⌘ + Backspace for Mac OS. Be sure to check the boxes to delete your browsing history and cookies (see examples below).
Cleaning up the Google Chrome browser
Cleaning up Internet Explorer 11
Opera Browser Cleanup
Cleaning the Mozilla Firefox browser
Option 2. Use a different browser
Even if you decided to just clear the cache and cookies of your main browser and your problem persists, it makes sense to use a different browser. It is possible that updates have occurred in your Internet browser, which now do not allow you to work correctly with the State Services portal. In such a case, simply clearing the history will not help you. But using a different browser will increase the likelihood of solving the problem.
Option 3. Configure the current browser (for legal entities)
Installation of the plug-in for legal entities is a mandatory browser setting for correct work with State Services and electronic signature. The problem may lie in an uninstalled plug-in, an incorrectly working plug-in, the computer's antivirus system, etc. For more information about the problems and their solutions, see the help section https://www.gosuslugi.ru/help/faq/yuridicheskim_licam/2744 or contact in.
Which browser is better to use to work with Public Services?
The portal is designed to work correctly in all the latest versions of the most common browsers:
- Google Chrome, Chrome Mobile;
- Yandex Browser;
- Mozilla FireFox;
- Opera;
- Apple Safari;
- Mobile Safari;
- Internet Explorer;
- Android Browser;
- "Satellite".
Therefore, there is no fundamental difference in which browser to work. The only thing is, try not to use old versions, as the risk of errors in such browsers increases and you will not be able to work normally in.
To fully work with the Sberbank AST electronic trading platform, you need to install a special plug-in for creating and verifying an electronic signature - Crypto Pro EDS Browser plug-in. It integrates into the browser and is used when working with sites that support authorization or verification through an electronic signature. But sometimes, when entering the site of the electronic trading platform, an error like "Sberbank AST plug-in is unavailable" appears, and you will not be able to log in. Why is this happening and how to fix the problem?
Possible causes of failure
If the plug-in is not available at the entrance to the Sberbank AST electronic platform, then there are several probable reasons for this:
- an incompatible or outdated browser is used;
- the plugin is not installed;
- the operating system does not have the root certificate of the certification authority that issued the electronic signature;
- incorrect browser settings.
Even when logging into Sberbank AST, the plug-in may not be available due to the use of unsupported operating systems, in particular, Windows XP and Windows Vista.
You are using an incompatible or outdated browser
- Internet Explorer 11 or higher
- Google Chrome version 42 and higher;
- Opera (based on Chromium);
- Firefox (the latest up-to-date version is required);
- Safari (MacOS only).
Internet Explorer versions 8 - 10 are also supported, but occasional plug-in malfunctions may occur.... And, theoretically, working with such software is unsafe - user data can literally be stolen due to the lack of add-ons that provide protection for the exchange of crypto data (and this is how CryptoPro CSP works with electronic signatures).
Plugin not installed
If, upon entering Sberbank AST, the browser says that the plug-in is not available, then you should also check whether it is installed at all. The list of installed ones can be viewed in the browser add-ons.
Expert opinion
Vladimir Anatolyevich Sorokin
Accredited site specialist
How do I install a missing plugin?
Download the utility itself for its installation from the official CryptoPro website https://www.cryptopro.ru/products/cades/plugin and install it like any other program on a PC. Before installation, it is recommended to close all Internet browsers, if a service message appears during the installation process, allow the integration of plugins. After - be sure to restart the PC.
In some Internet browsers, after launch, a message will appear stating that the CryptoPro EDS Browser plug-in is installed and needs to be activated. Here you just need to follow the prompts on the screen. In the same Google Chrome, by default, all third-party plugins installed not from the app store are blocked and you have to manually enable them.
Incorrect browser settings
What if he writes that the Sberbank AST plug-in is not available, but it is installed and a compatible browser of the current version is used? This most often happens when using Internet Explorer or Google Chrome, since in them, in order to fully work with the plugin, you need to change some settings.
So, in Google Chrome, NPAPI needs to be enabled(support for Netscape modules). This parameter is disabled by default starting from the 42nd version of the browser. To enable it you need:
- enter chrome: // flags in the address bar and press Enter;
- a menu of additional settings will open, where you need to find and mark the # enable-npapi item;
- be sure to restart your browser for the new settings to take effect.
In Internet Explorer, it is necessary to disable all minor add-ons, with the exception of CryptoPro EDS Browser plug-in... For this you need:
- select "Service" in the main menu of Internet Explorer;
- go to "Configure add-ons";
- select each item in turn and click on "Disable" at the bottom of the window;
- be sure to restart your browser.
As practice shows, failures in Internet Explorer most often occur due to add-ons Skype, Yahoo mail, Yahoo search, MailRu search. It is not necessary to delete them from the system.
Root certificate not installed
One of the reasons why the plug-in is not available in Sberbank AST when using Internet Explorer 11 may be that the root certificate is not installed on the system. You can get it from the representative of the certification center who issued the electronic signature. As a rule, it is given along with a rutoken, on which the EDS is recorded. The installation of the certificate is performed by a simple double-click on the certificate file, after which the system will ask you to allow or prohibit its installation.
After adding the root certificate to the OS, it is imperative to restart the PC. By the way, the browser, when working with Sberbank AST, may display a message that the certificate itself has expired. Most often this occurs when the date is incorrectly set on the PC.
In total, if, upon entering the electronic trading platform Sberbank AST, the browser displays a message that the plug-in is not available, then there may be several reasons for this, all the most common are considered above. If none of these solutions helped, then you should contact the technical support of Sberbank AST. In this case, it is advisable to indicate the OS used, the browser and its version, where and when the electronic signature was issued.
