The MTS operator provided a service for consulting and solving various issues related to cellular communications technical support... MTS subscribers, having phoned the Contact Center, will be able to quickly and easily solve the problems that have arisen and receive detailed information.
By dialing the MTS hotline number, you will receive up-to-date and detailed information on various areas:
- Tariffs, programs, promotions and offers of MTS - current and new packages, terms of service, transition to another tariff;
- Service settings and adjustment - SMS, MMS, Internet;
- Account management - receipt, movement Money; ways to replenish the balance, transfer funds to other MTS subscribers;
- Tariffs, services and conditions in international roaming;
- Blocking the number in case of loss of the phone;
- Services and additional services connected to your number;
- Communication quality, your wishes and many other questions.
Attention! The MTS call center works around the clock. The MTS hotline operator serves all subscribers both within the country and abroad.
MTS Contact Center numbers
To ask for help, you need to dial the combination - 0890 on your phone. Calls to this number are free for all MTS subscribers. The number is also valid on the territory of Ukraine and Belarus.
For calls from landline telephones, as well as for subscribers of other operators, the number 8-800-250-0890 operates. MTS center operators serve this number around the clock, all calls are free.
MTS subscribers who are in international and national roaming can also contact the Contact Center free of charge. To do this, dial +7 495 766 01 66.
Due to the fact that a fairly large number of calls from MTS subscribers are repetitive, for convenience, before connecting to the operator, you need to listen voice menu... The provided information distributes calls according to their direction, therefore, following the voice instruction, the subscriber determines desired section. This service is aimed at providing assistance without the participation of the operator of the MTS contact center. If the appropriate section in the information block is not defined, then next step there is a connection with a free operator.
Also, for the convenience of subscribers, MTS has provided an opportunity to contact the Contact Center via the Internet. You need to go to the official website of MTS, Select in the menu Contact Center and use the feedback service by filling out the form https://anketa.ssl.mts.ru/ind/feedback_mob/.
Note! Applications in the form Feedback processed, in order of priority. In this regard, if an urgent consultation is needed, it is better to dial the hotline number on the phone to connect to the MTS operator.
The material discloses in detail the instructions, the reading of which will allow you to find out how to contact the MTS operator from mobile phone directly or using a stationary (city) communication device free of charge.
Communication options for legal entities contracted and individuals at simple rates from a monthly monthly fee and without it.
How to contact the MTS operator directly
You can call MTS from your mobile or landline phone around the clock. works for all subscribers, both within Russian Federation, and when calling from another country, while in international roaming.
Phones for quick connection with operator:
How to call MTS from a mobile
If you have a valid SIM card, the client can use the internal short numbers 0890 (individuals) and 0990 (business), which are free of charge and free of charge.
The number of calls to the call-center is not limited, you can use this resource an unlimited number of times to solve any difficulties in your work mobile communications.
Instructions:
- In dialing mode, enter 0 8 9 0 and press the Call button.
- Wait for connection automatic system and press the number "1" or any other, in accordance with the subject of the appeal (this reduces the time for the operator's response).
- Then press "0" - the system will put you in standby mode for connection with a customer support specialist.
The average response time is 2-3 minutes, you can check with the employee of the "Mobile Telesystems" company for details about MTS tariffs, additional packages or options, as well as ask a question about setting up your phone.
Helpful information: in summertime and on official public holidays, the call-center is overloaded, as a result of which it is impossible to get through with a minimum amount of time. In such cases, it is recommended to use social networks or a chat consultant for feedback on the site.
How to make international roaming calls
To get through to an MTS operator with a territorial location abroad and active roaming on the subscriber's phone, you must follow the following instructions to receive feedback:
- Dial a single number in international format: +74957660166.
- Wait for the employee to connect to the dialogue and ask him the necessary questions.
Please note that all calls outside Russia to the MTS number are free of charge and are free - this condition applies to corporate and private clients with any tariff plans.
Contacting support from another operator
The advantages of MTS can be called a wide geography of physical presence in the form of communication salons, as well as the main one - high-quality and professional support service, which will always help the user.
In the absence of coverage, SIM lock or any other reason, you can use the number of another mobile operator and call the toll-free number 88002500890.
Note: MTS does not charge money for calls from other numbers, but does not guarantee that the company providing services to this subscriber will not charge the call.
The instructions for calling from other networks are identical to the standard scheme:
- First, you need to select any of the items offered by the automatic responder.
- Then press the number "0" to connect to the MTS directly.
For private clients
Everything for individuals, both with a subscription fee and without it, is guaranteed to receive as a basic service - constant assistance from the operator.
The main condition is the current SIM card without locks and access to mobile network to make a call.
How to call MTS from a mobile directly:
- Dial 0890 and click on the "Call" button.
- Now you do not need to wait for listening to all the options, you can immediately press the number "1", then "0".
- The connection will occur automatically in 1-30 minutes. Typically, the average consultant response time is 3 minutes.
For corporate clients
The Mobile Telesystems company pays great attention to its business partners, organizations and other legal organizations that interact on the basis of a contractual relationship (contract).
All business clients have a privileged status and are always served by a premium call-center with maximum responsiveness and minimum expectation of a live operator's response.
How to call MTS directly from the corporate tariff:
- Dial with mobile device multichannel number 88002500990.
- After greeting and listening to special offers, a connection with a consultant will be made.
Important: business clients can contact the hotline only within the Russian Federation. In roaming, the subscriber's personal account will be available.
One-stop solution
In all situations, the user of the company's services can independently solve most of the issues using a remote service called MTS personal account.
It is also recommended to download mobile version cabinet, which is positioned by the operator as a separate development - My MTS. Unique software functional features software package will help you remotely control all costs and make fine tuning tariff plan do it yourself.
Instructions for working with the site:
- Open at lk.mts.ru or login.mts.ru.
- Enter the number and password from account(you can restore it if necessary).
- Start using. Here, on the right, a button will be displayed to start a dialogue in online chat mode.
Instructions for using the application:
- The first step is to search for and download the official distribution kit (it is recommended to download only from the MTS catalog in accordance with operating system mobile phone).
- Install and open the program.
- The first launch requires authorization via login and password.
The above methods will help you to contact the MTS operator as quickly as possible. Always try to predict the situation in order to avoid cost overruns or other moments, the solution of which is impossible without visiting a salon or a communication representative.
Situations often arise when professional advice from a technical support operator at MTS is required. And absolutely every person has been in such a situation at least once in his life. MTS Help Desk is a division that advises the client and provides assistance in various matters.
In what situations may you need it?
- connection new service or options;
- change of the tariff plan;
- checking the balance and expenses;
- roaming assistance;
- solving communication problems, etc.
Contact information for contacting support
Professional counselors are usually ready to help in a variety of situations. To resolve certain issues with MTS communication, help desk by phone number is available:
- short number 0890 for all subscribers;
- universal number 8 800 333 08 90 for calls from any numbers;
- number in the international format + 7-495-766-01-66 for communication in roaming or in the absence of other possibilities.
Useful advice:
If you have any difficulties, then the first thing to do is to call the operator of the support service. There you can find out all necessary information quickly and accurately.
Technical support works in such a way as to help every client who needs it at any time. No restrictions are imposed on subscribers, so he does not need to worry about additional payment - MTS information desk mobile is available free of charge at any time.
Interaction with technical support is as follows:
- call the short number 0890 from the MTS SIM card;
- contact the automatic system;
- follow the instructions and get the information you need.
However, in some cases, a professional MTS help desk is required, communication with the operator is simply necessary. To do this, follow these steps:
- call 0890;
- listen to the introductory information;
- press "0" additionally and contact the operator of the CALL-center.
In addition, the MTS reference service is available through other channels, the operator number 8 800 333 08 90 or + 7-495-766-01-66 is universal.
Prompt response from support staff
In cases where the assistance of a consultant is required, some difficulties may arise. Real person is not always able to answer. V in this case there are several circumstances to consider:
- daytime hours;
- holidays and weekends;
- channel load;
- other circumstances affecting the state of the network.
In MTS, a single reference number combines many channels, but sometimes even these are not enough to cope with the flow of calls. The operator is far from always able to answer immediately, so it may be necessary to wait a little for a few minutes. Also, the workload is affected by holidays or any network outages that cause a lot of difficulties. But in any case, it will be possible to resolve all issues as quickly and accurately as possible.
Free and official hot line MTS is available for corporate and private clients around the clock by phone, chat on the website and mobile application.
Largely due to the fact that the MTS support service is working properly and helping to solve various problems and issues, the Mobile Telesystems company is and remains the leader in the provision of telecommunications services.
Thanks to a team of professionals, the operator provides high level service maintenance to legal entities and individuals with a choice of the form of appeal.
24-hour and free MTS hotline
The degree of trust in the company can be found in the subscriber support program, the loyalty of employees and specialists and their competence when addressing a question.
Every day, the hotline receives millions of calls from users of mobile services, Internet, roaming and other options. Highly qualified specialists work on their processing, help with answers and practical actions.
For what questions you can call the support service:
- Lack of network or insufficient quality of coverage in the region where you are located.
- The problem with spending money and debiting money from the account for unconnected services.
- The quality and speed of the Internet connection.
- Find out what are currently profitable and choose the best option for yourself.
- Absence of declared indicators for an option, tariff or service.
- Advertising and unwanted notifications via SMS.
- Problem with authorization in personal account or the application "My MTS".
- A claim or complaint about the quality of service, an employee of the company.
- Arbitrary questions on the topic of mobile communications, the Internet, satellite TV or auxiliary functions.
How to call the operator correctly:
- State the question clearly.
- Use a mobile or landline (landline) phone to call the MTS hotline.
- Dial a free number depending on the type of request. For private clients 0890, for corporate clients – 0990.
- After connecting, the answering machine will inform you about the available sections for self-study - wait last notice with a number to connect a consultant and press it.
- Within a few minutes, the first employee who becomes vacant will answer you. Start a dialogue in order to get a comprehensive answer and solution to the question.
For individuals - 0890
Citizens who use mobile services as individuals have individual means of communication with the operator.
Please note that the identification of the subscriber may be required to resolve the issue. Suffice it to name codeword(at the request of an employee), or answer questions about personal or passport data.
Hotline for private clients: 0890 (within the MTS network).
Site: https://mts.ru/personal
Corporate clients - 0990
For individual entrepreneurs, organizations and other legal entities have developed a separate official website where you can get qualified support.
The main method of communication is considered to be a telephone call to the number 0990 within the network or to the multichannel number 8800-250-0990.
MTS support phone for legal entities: 0990 (from mobile).
General site: https://mts.ru/business
Target project for support: mts.ru/business/podderzhka
Corporate clients can ask a question online by filling out a questionnaire at: https://mts.ru/business/anketa-feedbackcorp
Reasons for contacting through the feedback form:
- Consultation.
- Complaint or claim.
- Gratitude and feedback on positive work.
- Fraud report.
Enterprises that have entered into a service agreement with MTS can count on privileged assistance at any time. All calls, letters to email and through the site are recorded, and the answers are provided as quickly as possible.
How to call the operator correctly
Calling an operator is considered the most popular method of feedback among all others, so the MTS hotline is almost always overloaded with customer calls.
The response time of a technical support specialist varies from 1-2 minutes to an unlimited amount of time.
Most subscribers believe that this not only leaves an unpleasant impression on the operator's work in general, but also makes them think about changing the number.
- Monday Friday. All days in this interval are working days, respectively, for a quick connection with a consultant, you need to call in the evening from 22:00 to 08:00 in the morning.
- Saturday Sunday. On weekends, the situation is the opposite of weekdays, for a guaranteed connection, it is advisable to call from 11:00 to 18:00.
In rare cases, an attempt to make a second call helps, 5-10 minutes after the first one.
Additional instructions for quick connection with the operator:
- Call MTS on a free multichannel number from a mobile or landline phone.
- Go to any section or thematic on the issue of a service, tariff plan or the Internet.
- After listening to automatic prompts, a number will be announced to connect to the employee, press it.
Helpful information: how the answering machine notifies "in order to improve the quality of service, your conversation can be recorded" - this is necessary to track the performance of employees, so try to get a qualified and comprehensive answer, and after communication, rate the appropriate level of service.
Additional MTS support service
Anyone can call MTS, but not everyone can wait for the connection with the operator. Alternative ways, which have been introduced by Mobile Telesystems for independent analysis and information, are presented below.
Consistently (from effective to less productive), you can designate:, subscriber's account (corporate and private), as well as groups in social networks.
Social networks
Everyone who has an account on Facebook, Vkontakte or Odnoklassniki can get help from MTS.
Instructions:
- Use the site search or click on the button with the site logo to go to the official community.
- Subscribe (join the group).
- Click on the "Write to chat" button. The average response time is 1-3 minutes.
- Consultants work around the clock and are ready to help with any questions.
- Just write to them and they will try to solve the problem on an individual basis.
Official site
MTS is constantly improving and developing due to the technological trend and the popularization of web pages.
Convenient design, well-thought-out structure and logical separation of the online portal for individuals, corporate clients and government agencies allows you to quickly navigate and find the information you need quickly.
Website address: mts.ru
Helpful information: to select the thematic version of the Internet representation, click on the upper left on "All sites" and click on the desired item from the drop-down list.
All materials are accurate and up-to-date at the time of publication, this is the first source with detailed content and all the necessary instructions for disabling, disabling or configuring services.
Personal account and mobile application
The service of remote control and self-management of the settings of the tariff plan, paid and free subscriptions, as well as other auxiliary functions, is considered one of the most accessible and easy-to-get informational assistance resources.
The subscriber is available at a single address on the Internet: mts.ru, for authorization you need to enter a phone number and password. Immediately after entering, access to the settings of the subscriber's number opens.
The My MTS application is a telephone version of the cabinet, contains similar functions and is designed in the same style. Full functionality will also be available after downloading, installing and entering your username / password.
It's important to know: in the application, you can use the "Feedback" function and write electronic appeal operator online. Please note that roaming traffic is expensive and it is recommended to connect to free Wi-Fi networks.
Emergency numbers in the Russian Federation
Use one of the numbers, special state emergency response services to call from your mobile:
- 101 – fire brigade(Ministry of Emergency Situations).
- 102 - a call to the police.
- 103 - an appeal to an ambulance.
- 104 - gas service.
- 112 - state rescue service.
Important: all of the above short numbers not charged, are free and valid in all regions of Russia.
Support centers are created by operators to provide the customer with the most convenient assistance in case of communication problems. But center operators can solve almost any issue... Calls to them are made absolutely free , and employees work around the clock.
Question: "How to call the operator MTS Russia?" may occur in other cases, for example, when required detailed information about the tariff. A call to the operator is useful and if necessary activation of additional services or internet settings... After all, it is much faster to take advantage of the MTS opportunity call the operator for free than driving to the office for every action or looking for commands on your own.
How to call an MTS operator for free
Usually customers no questions arise with how to call the MTS operator. You can find the support center number on all packages and their attachments. If for some reason SIM card papers were lost, then it is worth writing down how to call the MTS operator directly free... For these purposes, the company has allocated a special number 0890 . Regardless of the region connection is the most convenient way to get through to the MTS operator.
Before the MTS operator answers, the phone number support center allows you to familiarize yourself with the menu, where you can find yourself a bunch of useful information... It is likely that it will be faster, since it will be possible to talk to the MTS operator only after a long wait.
Important! For MTS subscribers free call operator is available in any region of Russia. In addition, you can get through to a specialist even with a blocked SIM card due to a low balance.
The most frequently asked questions are related to how to quickly get through to the MTS operator, specifically from mobile users. Them it is recommended to use single support number 0890 ... Also call the operator MTS from mobile for free subscribers can use the telephone 8-800-2508-250 ... This number allows you to call the MTS operator free of charge from any home or mobile Russia.
Important! When you are in intranet roaming, it is better to use the number 0890 to communicate with the operator. This will help avoid billing errors.
Today the services of the MTS company are very diverse. Among them there are Not only cellular
, but also the Internet, and television and even banking. If the subscriber has no possibility
call from a cellular MTS, then he should dial the number 8800250-0890
.
When finding outside Russia toll free 800 series numbers will not be available. Nevertheless, a person may need to both call MTS and solve urgent issues ... In this case, federal MTS phones are available for communication with the operator +7-495-7660166 .
Important! Call by number+7-495-7660166 free only for MTS clients. In other cases, you will have to pay for the call according to the terms of the tariff plan.
Telephones for communication with mobile other operators
Short number available only to subscribers registered in the MTS network. The rest will have to for free communication dial the phone with the operator 8800250-0890 ... This number is available from all cellular and landlines that are registered from Russian telecom operators , you won't be able to call it from other countries.
MTS Client Application Processing Center
Service legal entities significantly differs from the provision of services to private clients. They need to record their applications through a specialized service ... Let's consider its main features:
- Activation or deactivation additional options, services and so on is performed based on requests within 1 day .
- You can use the service only after submitting written statement to bind the mail of the organization. It certified by the seal, signed by the director of the company and on paper transferred to one of the nearest salons.
- Submission of applications can be done through company e-mail address or by fax +7-495-7660058 ... At the same time, the papers no longer need to be certified by the head of the organization.
MTS support for organizations
The service center of companies is ready at any time to help clients, legal entity. persons. Through it you can execute following operations :
- Money transfer and options between accounts as well as combining them.
- Ordering and receiving financial documentation, including a variety of reports in paper or electronic form.
- Ordering new numbers and services as well as disabling them.
- Tariff changes and rooms, as well as installation and removal of locks.
Support for legal entities persons by fixed numbers
The Organization also can round the clock contact support. They have access to information, including on services fixed line... Support center operators will answer all questions by services offered, will tell you about long-distance communication services, help you connect or disconnect additional options, and will also accept an application for the conclusion of a contract.