There was a problem while restoring the PC. Windows System Restore

The problem with resetting your PC to its original Windows 10 state can occur when you try to Windows recovery 10. Now we will consider how it is solved.

We solve the problem with returning the PC to its original state

So, you tried to do a system restore, but something went wrong. The problem may arise if the files needed for recovery were not found. When restoring the operating system, files that are located in the WinSxS folder are used, if they are not there, then an error may appear.

FC

If it was not possible to reset Windows 10, you need to use system utility to help repair damaged system files or download the missing ones. Run it, for this you need to open command line.

Administrator rights are required to use the SFC program.

Therefore, you need to run it with administrator rights:

    1. Open Windows 10 search and type in search string "CMD".

    1. Click right click click on the found application and select in context menu "Run as Administrator".

  1. A command prompt will open, where you should enter the command sfc /scannow , and then press the key Enter.

Reinstalling Windows

If the previous method did not help and the computer freezes again during recovery and an error occurs, you should reinstall the system. The developers of the operating system have created an excellent utility - Media Creation Tool. She will help create boot disk or a flash drive with the official distribution of Windows 10. Its interface is intuitive, so there should be no problems.

Conclusion

Now you know what to do if a similar error occurs. There is nothing terrible about her. Read our recommendations and strictly follow them to solve this problem.

Windows 10 PC Reset Failed to Error When You Try to Reinstall Windows computer to the default state.

In this tutorial, we will first learn what Windows 10 reset is and the conditions that lead to the PC reset issue. And later, we will move on to solutions to fix "An error occurred while restarting PC" in Windows 10 operating system.

As we all know, resetting Windows 10 helps eliminate various errors as they may interfere with the normal operation of our computers. But in some cases, the error message "There was a problem restarting your computer." Changes in Windows 10 are completely impossible.

Why does the error "Problem resetting PC" occur?

Case (I): If your laptop/computer came pre-installed with Windows 10 and it was not an operating system update Windows systems 7 or Windows 8.1.

Case (II): If the PC manufacturer has enabled compression to reduce the disk space required for pre-installed applications.

Case (III): If you booted the PC to a USB stick and then chose Troubleshoot → Reset this PC → Remove everything.

Keep in mind that the above conditions are for reference only, other conditions can also result in "There was a problem restarting your PC" on Windows 10 computers.

How to fix this problem?

There is no need for any special skills to use these methods as the steps are explained in detail. Try the methods below to fix it. There was a problem restarting the computer. There were no changes.

Method 1: using the command line

Step 1): First of all, click windows keys+ I together to open windows settings, and then choose Update & Security → Recovery .

Step (2): Now under "Advanced Startup" click on "Restart now" button

Step (3): in the new window select Troubleshoot → Extra options→ Command line option.

Step (5): Now in the command prompt window, type the following command lines and then press the Enter key after each command:

Cd %windir%\system32\config ren system system.001 ren software software.001

Step (6): close the command prompt window after executing all commands. You will now be taken to the download options page. Here, click on the "Continue" button to boot your computer.

Now you can try restarting your Windows 10 PC and you should be able to restart your PC without any problems. And if the problem still persists, move on to the next method.

Method 2: Use a recovery disc to reinstall Windows 10

If the above solution fails to fix the Windows 10 reset error, you can try using the recovery disc to reinstall. Here's how to do it:

Step 1). First, insert an 8 GB, 16 GB, or 32 GB USB flash drive into your computer.

Step (2). Now type recovery disk in the start menu search box and select "Create a recovery disk" from the search results.

Step (3). Since restoring your PC from the drive will delete all current files and applications, so here you need to select the option "Back up system files to the recovery drive" to back up your data and then click the "Next" button.

Step (4): In the next window, select your USB flash drive and click Next.

Step (5): Now, to create a recovery drive, click Create. And once the process is complete, click the Finish button.

Step (6): After that, restart Windows 10 and then press a specific key like F12, Esc, F9 or any other key (depending on your PC brand) to go to the boot options page. And start downloading from the USB drive.

Step (7). Finally, click "Recover from Disk" and follow the instructions that appear on your computer screen.

Method 3: Perform a clean install of Windows 10

If you are still unable to get rid of the "Problem resetting PC" issue, try performing a clean installation of the Windows 10 operating system. Follow the steps below for the installation procedure:

Important note. Before performing a clean Windows installation 10 must be completed backup files to ensure that important files are not lost due to formatting.

Step 1): First of all, insert the installation Windows media(DVD, CD or USB) containing the installation Windows file 10 and then start the computer.

Step (2): Now press the key to boot from installation media(USB or DVD) and format the disc.

Step (3): Finally, reinstall fresh a copy of Windows on your computer by following the instructions on the screen.

This is the best and most effective method to correct. There was a problem restarting the computer in Windows 10.

Final Thoughts

So you can fix it easily. There was a problem resetting your PC error in Windows 10 as this is one of the most common errors and the above solutions will help you fix them effectively. If you are still facing any issues or have questions regarding resetting Windows 10, please contact us in the comments section.


System Restore is an important windows function, as it allows you to return the working state of certain elements. active users of the opportunity are very worried, because then the backup becomes useless, and based hope relies on it.

System restore does not work: causes

If system restore does not work, most likely the reason is at one of the stages of the procedure. Often, the restore points themselves turn out to be unusable if they are damaged due to virus exposure or improper user manipulation.

It is also likely that the function itself has some failures, they should be fixed, periodically the problem is observed during Windows updates, over time the situation is solved by the manufacturer.


Windows System Restore does not work due to lack of system integrity if it contains wrong parameters registry, broken keys, files are damaged or conflict.

Windows 10 system restore error has become very common in recent times, so Microsoft posted a fix for this situation. Let us immediately note that this action somewhat difficult, since it is very long, it is necessary to strictly follow the instructions.

Usually this problem followed by E_UNEXPECTED (0x8000FFFF). So, you need to manually fix the following components:

  1. You must download and install the Windows AIK on your computer;


  1. Now you should create Windows image RE environment, the action is performed like this:
    1. Find installed element in the "All Programs" list;
    2. Win + R and enter cmd;
    3. You need to duplicate the Install.wim file, you should take it from the installation disk. You can execute the procedure using the commands:
      1. md C:\OS_Duplicate
      2. md C:\OS_Duplicate\mount
  • copy D:\sources\install.wim C:\OS_ Duplicate, here D should be replaced with the drive letter of the installation system.
  1. The ImageX command should use the file just created, to do this, insert into the console ImageX /mountrw C:\OS_ Duplicate\install.wim 1 C:\OS_ Duplicate\mount;
  2. The Windows RE image must be copied from installation image. The procedure is easy to perform:
    1. md C:\WindowsRE
    2. md C:\WindowsRE\mount
  • copy C:\OS_Duplicate\mount\windows\system32\recovery\winre.wim C:\WindowsRE\
  1. You can remove the generated image using the ImageX /unmount C:\OS_ Duplicate\mount command, but only after completing the previously described procedure.
  1. Now the preparatory stage is over and should be corrected Windows environment RE. Actions are as follows:
    1. The image generated earlier should be launched using the command ImageX /mountrw C:\WindowsRE\winre.wim 1 C:\WindowsRE\mount;
    2. Now the fix needs to be installed using
    3. Dism /image:C:\WindowsRE\mount /Add-Package:c:\TEMP\Windows6.1-KB2709289-x64.msu
    4. The procedure should pass without complications, you can verify the correct result using
    5. Dism /image:C:\WindowsRE\mount /Get-Packages;
    6. Changes should be saved thanks to ImageX.exe /unmount /commit C:\WindowsRE\mount.
  2. The final stage in the formation of the RE environment carrier is:
    1. Required new file, which will help create an image, is formed using
      cmd amd64 C:\WinREx64;
    2. The Winre.wim file must be duplicated along the ISO\sources path and its name changed to Boot.wim. This is done copy C:\WindowsRE\winre.wim C:\WinREx64\ISO\sources\boot.wim;
    3. You should mount the image on any virtual or physical disk.

Solution for error 0x800070091

Another kind of problem that will probably be fixed in future system updates. Especially often the error is provoked by a preliminary Windows update. Often, between the backup point and the current moment in the top ten, an update was made, and its rollback causes an error. Thankfully, this error is easy to fix.

To return the function to a working state, you just need to delete the WindowsApps folder, but it is protected by the system from modification. So you should first change the access rights, the easiest way to do this is with the TAKEOWN / F "C:\Program Files\WindowsApps" /R /D Y command - so a group of users with administrator rights will be able to edit the folder and data in it. Sometimes the procedure takes a long time.

Now you should enable the display of system and hidden folders. This is done in the "Folder Options" section in the "View" tab.

Then you can manually navigate to the folder located in Program Files and you need to remove it, first it's better to rename it. Alas, the folder contains files used by the system, so you have to use Unlocker, select the Rename function and add any letter or number to the folder.


System check

You need to run a tool that will check the system components. In Windows, such a function is already built in, it only needs to be used through the console.

  1. Press Win + R and cmd;
  2. Type sfc /scannow.


A comprehensive integrity check will be performed system components, including recovery functions. Often this option has a positive effect, but sometimes you have to manually restart the function. It is necessary to delete all previous points and create a new one, then try to roll back to it.

As a last resort, you will have to reinstall or update the system, if such a function is present. In some cases, the Microsoft Fix It utility helps.


Laptops have a built-in Recovery Manager, so you can use it to roll back to the factory state.

Usually the above actions very helpful in restoring correct work functionality and only as a last resort you will have to resort to a rollback or reinstallation of the system.

If you still have questions on the topic “What to do if an error occurred while restoring the Windows system?”, You can ask them in the comments


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Restoring Windows 10 is the process of returning the OS to a working state. You can restore the OS to its original state, or you can restore the system to the state specific date. In this article, we will tell you all the ways to restore Windows 10. There are a lot of ways, but you need to choose only one that matches your problem. Therefore, we divided all recovery methods according to the problems that these methods cope with.

Problems appeared after installing a new program

If Windows 10 does not start working in the best way after installing new software, then you need to restore from a restore point. This service is only available if you have created a restore point. Therefore, before installing suspicious software, we recommend that you manually create a restore point. If you didn’t do this, but problems have already arisen, then we recommend that you go into the computer’s recovery options and find the restore point as close as possible in date.


Of course, this method will only help if the problems really started because of the new software. Sometimes it's just a coincidence. And users begin to pay more attention to system behavior and problems in Windows 10 only after installing new software. In fact, there could have been problems long before that. In this case, it is worth conducting a complete diagnosis, because. Classic System Restore will not solve the problem.

Computer won't start

If yesterday the computer was still working, but today the device does not start, then the first step is to determine the cause. Perhaps you simply do not have electricity, or one of the computer parts has failed. If you are sure that everything is in order in the hardware plan, or you just do not know how to check it, then you can resort to reverting to the previous state.


To restore a "dead" computer, you need to start from a USB flash drive. To do this, you will need a Windows 10 recovery image. You must create this image yourself while the system is still running. If you have not created such an image, and the computer does not start, then use clean version Windows 10. In this case, you will have to create bootable USB flash drive and boot from it. The system itself will offer you to restore the OS installed on the computer.


In this case, you can recover without losing data. If the system is damaged so much that recovery is not available even from the recovery image, then there is only one thing left - reinstalling the system. Please note that if you cannot even get into the BIOS, it means that you really have hardware problems. In this case, the tools available in Windows 10 will not help you, you need to deal with your computer.

Deletion of personal data

One of the types of system recovery is the deletion of personal data. Do not confuse this tool with a factory reset. AT this case you do not remove updates or global settings from your computer. You only delete all personal data. To do this, you just need to go to the “Reset this computer to its original state” tab, and select the “Delete everything” item there and confirm the deletion of files and disk cleanup. Many files available on the HDD will be deleted, but you will get a clean computer.


This recovery method does not solve problems with the computer in any way. It only deletes personal data. This is necessary, for example, if you want to give or sell a computer to another person.

An error occurred while resetting the computer

If the error occurred when returning the computer to its original state, that is, at the moment when you tried to restore the system, then you have only two options left: These two options differ in that in the first case, you will save your data. And in the second case, you will lose them. Of course, we are talking only about the system disk. Most often, drive C. But if this is your only partition on your hard drive, then you will lose absolutely all the information.

Reverting to a previous OS version

Earlier we wrote how to delete the Windows.old folder. If you have already taken our advice and deleted this folder, then returning to the previous OS is available only through a complete reinstallation. If you still have this folder, then you can use the official return to old version The OS, which is called that, is located in the OS settings.


This is also the way to restore the OS, but not to Windows 10 itself, but to the previous version of the OS. All methods described in this article work on all Windows versions 10, including 32/64 bit, as well as Home, Pro, Enterprise and Education variations. The only point that you must definitely take into account is that when restoring the system using

Today we will look at how to reset Windows 10 to factory settings and roll back the system to the state of only the installed operating system. The topic requires detailed consideration due to the virtual absence of these functions in previous editions of Windows and the concept of storing an image to roll back the state of the operating system.

The whole beauty of the "tens" here is that the implementation of the procedure described above does not require installation disk, bootable flash drive With software, like true image, or an image of a working system.

Attention, you should proceed to the execution of the instructions only as a last resort, when the only solution to the problem can be a re-installation of Windows 10. When the instructions fail, just install the operating system, making sure that no data is affected in the process.

All emerging and possible problems accompanying the process of rollback "tens" are discussed in the last section. If you encounter one of them - move to the bottom of the page.

Before you learn how to reset Windows 10, you should know why reset it at all. Returning the operating system to its original state is necessary in cases where it does not function properly, and a return to normal operation is not possible.

Also the function is full replacement reinstalling Windows 10, but with some advantage: saving personal files (documents, application settings).

Performing a reset from a running system

This method of resetting the "tens" is possible only when it starts. Everything is carried out quite simply.

1. We call the new menu "Options" (the fastest way to do this is through the combination "Win + I").

2. Click on the item "Update and Security".

3. Go to the "Recovery" subsection.


4. In the first section of the window that appears, click on the "Start" button.

It happens that the operating system reports that it cannot find the files required to perform the operation. In this case, go to the next section of the article.

5. We choose the most suitable option from the proposed ones (the first one is recommended, but it all depends on the situation).


Next comes branching: if you choose the second method, you will be prompted to format the disk or simply clean it. It also depends on the situation. For example, when you are going to sell a computer, the option with complete cleaning disk, but the process may take a long time if the hard drive is large or there are many bad sectors on the surface of the magnetic plate.

6. In the last window, click "Reset" if you have not changed your mind.


The button will start the process of automatic installation of the operating system, during which the PC will restart 2-3 times. As a result, the computer will start with the new operating system.

If you select the option to store personal data on system partition the Windows.old directory will appear, where a copy of all the files of the past Windows 10 is stored (for example, the contents of the desktop, the Downloads, My Documents directories).

Clean installation of "dozens" using the Refresh Windows Tool

In one of the first August Windows updates 10 for 2016, the Refresh tool appeared Windows Tool, which allows you to roll back the operating system or reinstall it while preserving user documents.

The utility copes with the rollback of the system in situations where the first method did not work for any reason.

1. As before, go to the recovery options.

2. In the last section, click on the icon "Learn how to start over with ...".


3. After that, the Microsoft website will open in the browser, where at the bottom you need to click: “Download tool now”.


4. After downloading, launch the application, agreeing to the terms of its use.

5. Choose the save option personal information or we set the method of its removal, which we reviewed in the previous section.

All other actions are carried out automatically.


The end of the process may be delayed due to many factors (computer performance, no fragmentation of files on the system volume, damage to some sectors system disk, a significant amount of stored information is selected).

After booting the computer from clean Windows 10 it would be useful to perform the following procedure:

  1. call the command interpreter Win + R;
  2. enter "cleanmgr";
  3. execute the command;
  4. Click on the "Clean up system files" icon.


As a result, you can free up to 23 GB or more of disk space.

Reset the system when it does not start

In the section, we will look at how to reset Windows 10 if it refuses to boot. This is where manufacturers come in handy. motherboards or laptops, or a bootable flash drive or system recovery disk.

For devices whose users have acquired licensed Windows 10 at the time of buying a computer, there elementary method its reset. This is the use of a combination of certain keys to roll back the device.

In most cases, when a system rollback is required, the computers were not purchased with a licensed "ten", so you will need a recovery disk / flash drive. It needs to boot into recovery mode.


1. Starting in the recovery environment, click on the search and troubleshoot item.


4. In the operating system selection menu, select Windows 10.

5. If you are sure of your actions, click on the icon "Return the computer to its original state."

6 After we get acquainted with the list of actions that will be done in automatic mode.

It's uninstalling apps, resetting system settings to the factory with subsequent Windows installation 10.

7. Click "Revert to original state" if you are sure that the operation is necessary.

This will start the system recovery process, which is followed by a computer restart.

Tip: if to download from bootable media changed the BIOS settings (changed the priority of boot devices), change their order back.

Possible problems resetting Windows 10


It happens that when you try to roll back the “top ten” to its original state and restart the computer, a window appears with the text “There was a problem when returning the computer to its original state. Changes have not been made." The error indicates problems with the resume files located in the WinSxS directory (they are damaged, missing, or have been modified by the build author). If, after an unsuccessful attempt, the "ten" starts up properly, be sure to check the system files for integrity, in HDD- for bad sectors.

If all else fails, perform a clean installation of the operating system, remembering to take care of important information on the system drive.

The second common mistake is a request to insert a CD (flash drive) with the operating system installation files. For these cases, the Refresh Windows Tool was developed, which was discussed in the second section of the current article. Also, the solution may be to use a flash drive / disk with Windows 10 installation files of the same bit depth and edition as the operating system installed on the computer.

The second variant of the algorithm of actions, if you return operating system to the previous state failed due to the lack of media with recovery files, is to register your own image with a snapshot of the system to resume it. But at the same time, the “ten” should work properly, because operations are carried out in its environment.

  1. Download the disk image file from Windows 10.
  2. We mount it through the virtual drive emulation tool and copy the “install.wim” file located in the “sources” directory to the “ResetRecoveryImage” folder created on any partition other than the system partition.
  3. Instead of a physical drive emulator, you can use any archiver.
  4. Run the command line with administrator privileges and enter a command like "reagentc /setosimage /path "D:\ResetRecoveryImage" /index 1", where the path to the directory created in the third step is "D:\".

These actions create and register the system's recovery image.


After the successful completion of the operations, we restart the automatic reinstalling Windows 10, previously calling her names backup. This will speed up the process of returning to the current state of the OS in case of problems.

If you have any questions, other problems or new solutions, feel free to write about it in the comments.